GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Scott
Took too long to get, only one cat pic when I paid for two.
Response from GoPupSocksApr 29, 2021
Hi Scott, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order in addition to receiving your order incorrectly. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
Ordered 6 weeks ago and havent received any product nor have I received proper tracking. Attempted to email them and havent heard anything back about that either. Have tried to give benefit of the doubt with covid and excess mail but my patience has grown thin.
Response from GoPupSocksApr 29, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to a lack of response from our team within a timely manner. We are, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
customer
Socks are fine. Ordered on 11/28 but they didn’t ship until after 12/18. Didn’t receive until a week after Christmas. Processing took too long. If couldn’t fill order in timely manner, I should have been notified
Response from GoPupSocksApr 29, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We truly appreciate your most honest feedback and will continue to grow and improve our products because of it. Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
Nick
EXTREMELY slow response times and delivery. I ordered PupSocks and a PupMask on December 5th, 2020. It is now January 3rd, 2021, and they still haven’t arrived. I understand that it was Christmas time, but come on... that’s why I ordered them three weeks before Christmas. A month late? Seriously.
Response from GoPupSocksApr 29, 2021
Hi Nick, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Jared
The picture on the socks and mask looks pretty good and I’m happy with that. However, the fit of the socks is not that great (I thought I had it sized correctly). The fit of the mask is even worse.ore material and shape could go a long ways. Overall, I was not impressed, especially since the socks and mask combined was +$50 for something that we will probably never use. I appreciate what they’re trying to do, but would not recommend buying - especially the mask.
Response from GoPupSocksSep 7, 2021
Hi Jared, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our products. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶
Joe D.
The idea behind this is nice but the quality of the socks are poor. They have a large seam and are not very comfortable. For $25 the sock should be much better.
Response from GoPupSocksFeb 10, 2021
We are truly sorry for the confusion with our product intent, our PupSocks are a novelty item and may be worn if you choose. We are big on customer satisfaction and would like to rectify this matter at hand. You will be receiving a solution email from our resolution department shortly. Thank you for shopping with us this year, you are valued! The PupSocks Team - Ariel
customer
Placed order two months ago. One month in I get an email saying there was a manufacturing error, so my order was delayed and not yet in production. Dispatch email one week before Christmas. Did not arrive before Christmas (still hasn’t). No offer for postage refund or further communication. Two months from order and still no product received.
Response from GoPupSocksFeb 10, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
customer
originally promised in 8-10 business days. Ordered on December 1 - arrived on December 31. Material is odd and feels synthetic. Sizing seems to be off - these are MUCH larger than expected. The graphics turned out great - so designer did an excellent job. Overall, I will not be ordering again.
Response from GoPupSocksFeb 10, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
