GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 20, 2021

Josh, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team

Response from GoPupSocksSep 20, 2021

Hi Patti, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team

Response from GoPupSocksSep 20, 2021

Hi Jihane, I am sorry to hear about the passing of your fur baby. I am glad your boyfriend loves the blanket and I do apologize for the late arrival. Thanks for taking the time to write a review. We do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. Again, thank you for the review and I hope you have a wonderful day! Betsy🐾 The PupSocks Team

Response from GoPupSocksSep 20, 2021

Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that an order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. Betsy 🐾🐾 The PupSock Team

Response from GoPupSocksSep 20, 2021

Thanks for placing an order with us. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team Betsy 🐾

Response from GoPupSocksSep 20, 2021

Hi Crystal, Thank you for your feedback. We apologize that the sock arrived and they were not to your expectations. It is never our intention to deliver a substandard product. Because are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use Trust20 on any other of our custom-made products! We want and appreciate your business! Betsy The Pupsocks Team

Response from GoPupSocksJun 7, 2021

Hi Theresa, Thank you for your review. While we are glad to hear that the photo turned out to your liking, we are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksSep 20, 2021

Hi Rosalie, Thank you for your feedback. We apologize that the sock arrived with the wrong picture on it. It is never our intention to deliver a substandard product. Upon further research, a resolution was provided. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We want and appreciate your business! Betsy The PupSocks Team