GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Darren, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback very seriously. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksApr 28, 2021

Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksSep 8, 2021

Hi Scott, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. In order for us to improve as a company, we take your feedback very seriously. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Taylor, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end as well. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 24, 2021

Hi Matthew, Thanks for your feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we created a replacement order for you! Please email us directly at [email protected] if you have any additional feedback or concerns. We appreciate your business! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 8, 2021

Hi Brittany, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Laura, I sincerely apologize for the poor correspondence on our end. It was never our intention to send you an empty bag and must have been an unforeseen transit issue! We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please email us directly at [email protected] if you have any additional feedback or concerns. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Ali, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐶