GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 20, 2021

Hi Bob, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy

Response from GoPupSocksSep 20, 2021

Hi Duane, I hope all is well! I sincerely apologize for our teams’ lack of correspondence! I did some digging into the status of your order, and unfortunately, it has not indicated whether your order has delivered. However, I wanted to check in and see if you did receive the order you placed, or if you have a concern or issue regarding your order. If you have not have received your order or received the wrong order please respond directly to this email. I truly appreciate and value your business. Because of this, I wanted to make sure that you were able to get the items you purchased in your hands. Please let me know as I would love to hear your feedback. Betsy The PupSocks Team

Response from GoPupSocksSep 20, 2021

Hi Jeff, Thanks for your review! We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. With that, we would love to extend a special promotion to you on your next purchase. At checkout, please use code Trust20. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you Betsy The PupSocks Team

Response from GoPupSocksSep 20, 2021

Hi Stephanie, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Betsy The PupSocks Team

Response from GoPupSocksAug 30, 2021

Hi Julie, Thank you for your feedback! We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your socks later than expected. Our socks are crafted from the best materials available to ensure not only a long-lasting durable sock but one that is comfortable as well. When they go through production, socks are stretched to ensure that when you proudly wear your socks around, the featured face does not stretch. Upon further research, we can confirm your order was delivered. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. Best Regards, The PupSocks Team 🐶

Response from GoPupSocksSep 20, 2021

Hi Marley, Thanks for your review via Trustpilot. We want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. Again, I am sorry for all the issues you had. Have a great day! Betsy The PupSocks Team

Response from GoPupSocksSep 20, 2021

Hi Robin, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight and fit perfectly based on size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Betsy The PupSocks Team

Response from GoPupSocksSep 20, 2021

Hi Jennifer, Thanks for your review! We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. With that, we would love to extend a special promotion to you on your next purchase. At checkout, please use code Trust20. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Betsy