GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 9, 2021

Hi Jessica, Thank you for writing a review! We strive for exceptional quality and hate that we dropped the ball with your special order. Yes, our socks were created with the intention of them being a novelty item, but we add a dab of passion and love in order for you to get more use out of them. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you and we appreciate your business! Kind Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 9, 2021

Hi Laura, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks but we dropped the ball with your order. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We are deeply saddened that you didn't experience that. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐱

Response from GoPupSocksSep 9, 2021

Hi Christine, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. After looking into your order, I'm thrilled to see we came to a solution via email. Please email us directly if you have any questions or concerns. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 9, 2021

Hello there Christine We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. For this trouble, I want to offer you a 20%OFF on your next purchase with us. Just use the discount code: TRUST20 on your way to check out. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there India I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback India. Due to the COVID-related delays and it being the holidays, the time frame was extended way more than we expected it to. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Hans We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Hans, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Wendy We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Wendy, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Alan, We are saddened to see the experience you went through with us and apologize for any inconvenience it may have caused you. I did check the system to see if the issue was solved and thankfully, it was resolved. I hope that you are enjoying your customized products. We do ask if you could give us another opportunity to pup your socks off and have a better experience the next time you shop with us. If you have any questions or concerns, please email us at: [email protected]