GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 20, 2021

Hi Mary, Thanks for your review! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We strive to always find and use the best materials when crafting our Socks but we dropped the ball with your order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. Since we are a web-based company we communicate strictly via email. We appreciate your feedback in order to improve as a company. We value your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Jan, We are thrilled you loved the overall design of your socks! Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. We would love for you to please give us a 2nd chance please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Joe, Thanks for the review! We are extremely pleased you loved your socks overall. We do ask when you submit pictures that the photo itself be bright and of high quality in order to print the best results. We appreciate your feedback and we value you as a customer. Best Regards, The PupSocks Team Shae

Response from GoPupSocksFeb 9, 2021

Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna

Response from GoPupSocksSep 20, 2021

Hi Payton, Thanks for your review! It is never our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I'm glad to see a replacement order was created. We do hope you were pleased with your gift when you received them. If you have any additional feedback or concerns please email us directly at [email protected]. We appreciate your business. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Deena, Thanks for your feedback! We deeply apologize for the mishap with your order. Yes, once orders are placed we can not make changes unless it's in regard to shipping. Some of our customers have multiple animals and might want a puppy's picture on a cat's blanket or vice versa, so it's not usual practice to question a design that was chosen. We do hope we were able to blow you away with your cat blanket. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Donna, Thanks for your feedback! We are terribly sorry you didn't receive your order in time for the holidays. COVID really extended our delivery windows tremendously. Unfortunately, we do not edit the pictures our customers send in. We only crop the photos in order to place them on your custom item. We are thrilled your daughter did love her pink cat blanket. We appreciate your feedback and we value your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Brian, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that an order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. he PupSocks Team Betsy