GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 9, 2021

Hi Kristen, Thank you for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. It is never our intention to deliver a substandard product. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. While looking into your order, it looks like we reached out with a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 9, 2021

Hi Ally, Thanks for your feedback! We are deeply saddened that these issues occurred. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We are extremely sad we dropped the ball with your order. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 9, 2021

Hi Keith, Thank you for your feedback! We are terribly sorry you did not receive your package as anticipated. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We are deeply saddened that these issues occurred. We strive to always find and use the best materials when crafting our Socks and we dropped the ball with your order. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 9, 2021

Hi Chloe, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for exceptional quality and hate that we dropped the ball with your special order. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our production details. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 9, 2021

Hi there, Thank you so much for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. I see you weren't satisfied with the sizing of your socks and for that, we are extremely sorry. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 9, 2021

Hi Shani, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 9, 2021

Hi Betty, Thank you for your review! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 9, 2021

Hi Casey, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. We appreciate and value your feedback in order to keep improving. Please email us directly at [email protected] if you have any additional feedback or concerns. Best Regards, The PupSocks Team Shae 🐶