Over advertised and missed deadlines. Product itself is fabulous.
Response from GoPupSocksSep 20, 2021
Hi Daniel,
We are extremely glad you found your custom gift to be fabulous. Quality is the goal and we are glad we achieved that for you. We take your advertisement feedback extremely serious in order for us to improve as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience!
Best Regards,
The PupSocks Team
Shae
GM
Gsp M.
Cute but a little underwhelming
Socks with your pet’s face on them are always going to be a big hit, as these were. They’re a great gift and a nice surprise but in my opinion they are too expensive. They are not a great value for the amount of money spent to get them. I was expecting the socks to be the quality of Stance or Bombas but they are a strange polyester material and the texture takes away from the overall aesthetic of the product. I’d be much happier with the socks if I had paid half of what I paid to get them here.
Response from GoPupSocksSep 20, 2021
Hi Kathryn,
We are glad your pink PupSocks were a huge hit! We are, however, sorry you didn't like the quality or price points. We make our socks with the intention of them being novelty items but they can be worn. We value you as a customer and hope we can create a better experience for you in the near future.
Please email us directly at [email protected] if you have any additional comments or concerns. We appreciate your business!
Kind Regards,
The PupSocks Team
Shae
CU
customer
I ordered this item early 12/6 to get…
I ordered this item early 12/6 to get here by Christmas but it arrived on 1/31, also not super impressed with the quality or the way the item turned out.
Response from GoPupSocksSep 20, 2021
Hi Stacie,
We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered out of our control. We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you!
Kind Regards,
The PupSocks Team
Shae
RI
Riley
Socks look fine
Socks look fine, but are still in the box so I cannot speak to the quality. My biggest complaint is with the shipping speed. It took over a week from when PopSocks said the item waa "shipped" to when the USPS said they received the item. I ordered many items online this year and did not have that issue with other vendors. I ordered the item on 12/4 and it didn't arrive until 12/24. By that time I had already left my house and was unable to gift the socks. Also, the box I paid extra for was not that nice and came crushed.
Response from GoPupSocksSep 20, 2021
Hi Riley,
Thank you for your feedback! We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your socks later than expected. We are happy you liked how your socks looked. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you.
Best Regards,
The PupSocks Team
Shae
CU
customer
I ordered this as a Christmas gift for…
I ordered this as a Christmas gift for a friend on 12/4 the did not arrive until 12/28 which was too late. While the shipping time really took away from the gift the socks were really cute. They did a good job at just taking the head of the pup from the picture and not the background or body. They socks seem relatively thick but look a little large like they aren't quite the shape of your foot.
Response from GoPupSocksSep 21, 2021
Hi Theresa,
Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. We are ecstatic to see you liked your socks! We make our socks with the intention of them being novelty items but they can be worn. We appreciate your feedback in order to improve in that particular area. We value you as a customer!
Best Regards,
The PupSocks Team
Shae
CU
customer
Great blankets but unacceptable turnaround time
I ordered 2 "dog design" fleece throw blankets from PupSocks as Christmas gifts. The blankets are cute, very soft, and the printing turned out great. The blankets are thin considering the price; you are paying premium only for the novelty.
While I'm happy with the finished products, the turnaround time was unacceptable. I placed my order on November 27, 2020, with written assurance on my order confirmation that I'd receive the blankets within 8-10 business days. In fact, PupSocks continued to send me marketing e-mails claiming that all orders placed by December 11, 2020 would be received before Christmas. I did not receive the blankets until December 31st. So much for Christmas gifts! I feel fortunate the blankets arrived at all. . .the packaging envelope had been taped up by the USPS with a hand-written notation that the USPS took in the package UNSEALED from PupSocks. So weird.
In summary, the PupSocks blankets are very cute and soft, and my order was accurate. I would consider ordering again from PupSocks; however, I would order several months ahead of my deadline, disregard PupSocks's delivery time promises, and expect long delays.
Response from GoPupSocksSep 21, 2021
Hi Marlene,
Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are thrilled to see you did love your blankets! We make our products with the intention of them being novelty items, but they can be worn or used accordingly. We really do apologize for the overall experience you had. We value you as a customer and hope we can create a better experience for you in the near future. Please visit Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience!
Kind Regards,
The PupSocks Team
Shae
CU
customer
I wanted the picture of the dog to be…
I wanted the picture of the dog to be lighter on the blanket. The picture of the dog was a little dark and difficult to see his features. Although the blanket is very soft which is nice.
Response from GoPupSocksSep 20, 2021
Hi Torie,
We are pleasantly pleased to see you like the feel of your blanket. We strive to make our blankets extremely soft and comfortable. Unfortunately, we only crop the photos we receive. We advise in our FAQ to send a bright good quality photo in order to achieve the best print results. We appreciate your feedback and business!
Best Regards,
The PupSocks Team
Shae
RA
Raymond
Quality is good however sizing is not…
Quality is good however sizing is not accurate. I ordered 1 size bigger than needed but still too small even before washing.
Response from GoPupSocksSep 20, 2021
Hi Raymond,
Thanks for your feedback! We are completely thrilled you loved the quality of your socks! I noticed you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. Since we are customer-focused, we would love for you to please give us a 2nd chance. With that said please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business!
Best Regards,
The PupSocks Team
Shae
