GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 2,153 reviews with 2 stars · Clear filters

customer
Jan 6, 2021
I wasn’t really happy with the quality…
I wasn’t really happy with the quality of the socks - I thought they would be more of a natural fibre and would have a better fit
Response from GoPupSocksSep 10, 2021
Hello there Rebecca, We are saddened to see that the quality of the custom-made socks didn't meet your expectations. We always try to find a better method and material for the custom product when developing our Socks. We make our socks with the intention of them being novelty items but can also be wearable. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Rebecca, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
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Joshua H.
Jan 6, 2021
50% and late
I did not receive the socks/ facemask in time to give as the gift they were intended to be. Instead I received an email with the mock up of each. The socks were correct, and the mask mock up is missing one of the two dogs it was supposed to have on it. SO, you can see my dismay. I didn't even use the mock ups because they were only half right. I recognize that the USPS is to be blamed for the late delivery, but Pupsocks can choose delivery providers who are more reliable, like FedEx, if they want to. I am still hopeful that the mock up was just in error and the mask is correct. If not, 50% correct, and late is what I got.
Response from GoPupSocksSep 10, 2021
Hi Joshua, Thanks for your feedback! We are deeply saddened that you did not receive your gifts as anticipated. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae
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customer
Jan 6, 2021
Issues with responsiveness
I placed an order before Thanksgiving. On December 4th it said it was ready to ship and a label was created. It never moved from there. I tried contacting the company in mid December but got no where. Then I received a “proactive” email that they were going to replace my order because they saw it was stuck. Nothing was processed. It was a hopeful email that was never fulfilled. I finally got in touch with someone a few days before Christmas and they told me rest assured, my order would go out. The one that was stuck with a pre label shipment from Dec 4. I was OK with receiving the item after Christmas. I understand things were crazy. After Christmas passed and the items never moved I reached back out. After a few days they finally offered a replacement or a refund. I requested a refund because we are moving and wouldn’t get the replacement in time. This was Dec 26 and it’s January 5. I’ve yet to receive an answer from them that it has been processed. I’ve followed up twice. I know how bad things are with shipping due to COVID. I tried really hard to be patient. And I was flexible. The lack of follow through and response is what has me upset.
Response from GoPupSocksSep 10, 2021
Hi Lara, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence because you, in fact, did reach out to us numerous times, and we dropped the ball. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. Upon further research, I can your package was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐾
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Customer
Jan 6, 2021
Review
I had ordered about a month away from Christmas, and granted taking in COVID, shipping from US to Canada, postal delivery delays, etc. aside, I was moreso disappointed with the quality of the socks, and the images. I had a friend who told me their order (pre-COVID) also took a while to arrive and ordered three months in advance, and were happy with their order. I wasn't sure what I was expecting, and though it did bring a good laugh as the gift (socks) was intended to bring joy, I don't think I will order again. This is a great gift idea, that I'm sure many others have enjoyed through their purchases.
Response from GoPupSocksSep 10, 2021
Hi Vivian, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. I'm sorry if the quality of the socks wasn't to your liking. We are constantly improving as a company, and we appreciate your honest feedback and patience. After looking into your order specifically I see we reached a solution via email. If you have any additional comments or concerns please feel free to email us at [email protected]. Kind Regards, The PupSocks Team Shae
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customer
Jan 6, 2021
Bought as a Christmas gift they loved…
Bought as a Christmas gift they loved the design but was told they are uncomfortable.
Response from GoPupSocksSep 10, 2021
Hi Krista, We are ecstatic that your loved ones enjoyed their gift. We always strive to deliver a top-tier quality product and we are extremely sad that we didn't with your special gift. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We appreciate your feedback as we are constantly improving as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐾
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Angela
Jan 6, 2021
Didn’t get my order in time.
I ordered at the beginning of December for Christmas Presents. I did not get my order until this week. If you are not going to be able to deliver orders until a month later, that should be stated when someone is ordering them.
Response from GoPupSocksSep 10, 2021
Hi Angela, Thank you so much for your feedback! We are terribly sorry you didn't receive your order as intended. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. We do value your feedback and we will be more transparent with our shipping details. We do value you as a customer and we hope we can create a better experience for you in the near future. Kind Regards, The PupSocks Team Shae 🐩
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customer
Jan 5, 2021
Blanket
The quality of the material is very nice .. unfortunately I did not get the blanket I ordered and not getting a response from Pupsocks to resolve the error.
Response from GoPupSocksSep 10, 2021
Hi Margaret, Thanks for the feedback! We are extremely happy you like the quality of our blankets but completely sad you didn't get what you originally ordered. It is never our intention to send you someone else's gift. We take your feedback extremely serious and we are working with our fulfillment team in order to prevent situations like this from reoccurring. After looking into our system, I could not find any contact attempts in regards to you receiving the wrong order. With that said, please email our support team directly at [email protected] so we can rectify your order issue to your satisfaction. We look forward to hearing from you! Best Regards, The PupSocks Team Shae 🐶
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Disappointed.
Jan 5, 2021
I’m disappointed
I’m disappointed. Received one month after ordering, and it’s the wrong size. Not worth the $30 for what was supposed to be a thoughtful gift.
Response from GoPupSocksSep 9, 2021
Hi there, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We are extremely sad we dropped the ball with your order. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶
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