Tonia
Wrong socks sent and not even my dog
Wrong socks sent and not even my dog. Daughter order for me for Christmas and has been very disappointed. The lack or response to the site has been discouraging as well. Wondering if this has all just been a complete scam as there is no number to contact and its been over a week and no reply from customer service emails. Finally a reply weeks later and sending repeat pair. Will update review upon receiving
Response from GoPupSocksFeb 24, 2022
Hi Tonia, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your order issue, I'm glad to see your replacement order was created and delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Kind Regards, The PupSocks Team


