GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 20, 2021

Hi Wes, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I can not confirm if your order was delivered or not. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. We look forward to hearing from you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Daron, Thank you for your review!! We are terribly sorry you didn't receive your order as anticipated. Due to COVID our shipping windows were terribly altered out of our control. We are extremely pleased to see you did receive your green PupSocks right before the holidays! I am also glad to see you were impressed with our quality. We strive for exceptional quality and I'm glad to see we delivered. We do take your feedback extremely seriously in order to improve our shipping practices. Please email us at [email protected] if you have any additional feedback or concerns. We value your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Elena, Thanks for your feedback! We are glad you loved the picture and design of your sock! We strive for top-notch quality and hate that we dropped the ball with your special order and for that, we apologize. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Shawndel, We are beyond happy that you loved your orange PupSocks 🐾! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order and for that, we apologize. Our socks are actually made out of polyester, nylon, and spandex. We make our socks with the intention of them being novelty items but they can be worn. We appreciate your feedback in order to be more transparent with our shipping details. Please email us directly at [email protected] if you have any additional comments or concerns. We value your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Andrew, We are excited to hear your Wife liked her socks image! Looks like you're unhappy with the overall quality of your socks and for that, we apologize. We make our socks with the intention of them being novelty items but they can be worn. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. In order for us to improve as a company, we take your feedback extremely serious. We would love for you to please give us a 2nd chance please go to Gopupsocks.com and use "Trust20" on any of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Heather, Thank you so much for your feedback! We are ecstatic your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Maxine, Thanks for the feedback! We are happy you liked the idea of our products, however, you weren't pleased with the quality. We make our products with the intention of them being novelty items, but they can be worn. We appreciate your feedback in order to improve as a company in the quality department. We value you as a customer and hope we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Alexis, We are thrilled to see you loved your white CatSocks! With cats sometimes we crop too much or too little. In the notes section, we like to advise people to let us know how much or how little to crop specifically so we can achieve the best results. We appreciate your feedback! Please email us at [email protected] if you have any additional concerns or feedback! We value your business! Best Regards, The PupSocks Team Shae