The picture that was submitted looked great on the socks, however, I ordered a XS for my daughter and they are huge (she wears a size 6-7 woman's shoe). Not only are the socks way too big for her to wear, they are so wide they don't even really look like a sock. $26 later and she can't even wear them.
Response from GoPupSocksSep 10, 2021
Hello there Jennifer,
We are saddened to see that the size of the custom socks were not able to fit. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn.
We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Jennifer, our main focus is to make our customers happy and for them to have a memorable gift.
We value and appreciate your business.
If you have any questions or concerns, please contact our experts at
[email protected]
ZM
ZM
Mixed experience
Mixed experience
I loved the idea and I actually love the way my pet was printed on the socks, but the socks themselves are kind of unwearable. The fabric is not great (but I assume it's harder to print on a softer, more cotton-like fabric) and the color choices are not great. So it was a great gag gift sort of thing, but the socks are not really wearable.
Response from GoPupSocksSep 10, 2021
Hello there Zsofia,
We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn.
We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Zsofia, our main focus is to make our customers happy and for them to have a memorable gift.
We value and appreciate your business.
If you have any questions or concerns, please contact our experts at
[email protected]
SE
SEH
Poor customer service
3 of my 4 socks were done correctly. They printed the wrong picture on one pair. I have yet to hear from them for follow up about this. Need better and more accessible customer service help.
Response from GoPupSocksFeb 9, 2021
Thank you so much for your feedback! Rest assured, we have been working diligently to assist our customers and ensure that orders arrive properly and as quickly as possible. I'm sorry to hear that your order was incorrect. This is a one-off situation that must have occurred during our fulfillment process which sometimes can affect a small percentage of orders. I can see that you have been in contact with one of our representatives and we are happy to see that we could issue a replacement order. At this time, your new order has been shipped and on its way to you!
The PupSocks team - Ariel
CU
customer
Socks were HUGEEEEEE
The picture turned out great. However the socks are HUGEEEEEEEEEE
I even tried to shrink them in the wash but no luck. Sadly my husband will never be able to wear them. He had a 9 size shoe but the socks would fit a size 13 better..... uggggg
Response from GoPupSocksSep 10, 2021
Hello there Jennifer,
It is unfortunate and sad to see that the size of the custom product was too big for your husband. We apologize the inconvenience it may have occurred. We do appreciate the time you took to give us a review, it's a growing company and this let us know how we can improve our product and services.
Believe me Jennifer, our main focus is to always make our customers happy and for them to have a memorable gift. We value and appreciate your business.
If you have any questions or concerns, please contact our experts at
[email protected]
CU
customer
The product was good but it was…
The product was good but it was intended as a Christmas gift and ordered in November. On the website I felt assured that a Christmas arrival was no problem. We didn't receive it until January 6. I know some things are beyond your control, but choosing who handles your shipping isn't one of them.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!
The PupSocks Team - Ariel
ML
Maja Lysholt A.
Not satisfied
Ordered in November, it is now January and I still haven’t heard anything about my order.
Not satisfied at all
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!
The PupSocks Team - Ariel
DS
Damon S.
Not worth the money.
This is a really cute Idea, and the logistics that go into printing the images on a pair of socks is probably a more difficult task then most recognize, so 2 stars for the effort. I ordered 2 pair for my wife for Christmas hoping to be a good memory of our old dog, and a cute reminder of our 2 current pups. But honestly these just aren't worth the money.
First, the socks themselves are not a good quality product, they are cheap and flimsy feeling. Don't think they'll last long. The quality and fit are no where near what you would expect from a decent pair of socks, even the "small 4-6)" size are big, loose, not fitting, and baggy on my wife's feet, she can wear them around the house, but no way are they fitting comfortably in shoes. When I put my size 10 feet in them, they fit my feet tight. The images on the socks are okay but not great. I wish they would send a "proof" for approval, I would have made a couple small changes or tried to get a better photo. I've worked with custom order companies in the past who have operated this way.
Secondly these take FOREVER to actually arrive. The "Lightning Fast Shipping" claim on the site couldn't be more misleading. I ordered mine near the end of November and I just received them on Jan 5th. So they didn't make it in time for Christmas, or New Year, but they eventually got here. I understand that holidays are busy, covid has screwed up everything, but this timeline seemed a bit excessive, especially with no communication from the company except for this email on Dec 18th - "Your order is scanned out of our facility before we release it to USPS, and it is confirmed to be in USPS possession – however they’ve advised us (and most e-commerce companies) that it may take up to 5 business days to sort and scan your order due to massively increased holiday volume and COVID-related delays."
Lastly, don't pay for the "Custom Gift Packaging". I fell for it and received a cheap gold box "bottom" with a flimsy clear plastic cover, which in itself is pretty crappy. However, the paw print plastic bag it came in didn't protect it all and it was all bent and dented when it arrived.
I do think the company could do better on the execution of sizing, shipping, product updates to customer, and fulfillment status. It's a cute idea, and probably a pain to execute well, there are some things that could be improved that would take things a long way towards a better product. But in my opinion, don't waste your money here.
LU
Luc
Nice socks, sucky shipping
The socks look pretty good, but I ordered them in late November and only received them after Christmas, when I had actually needed them. If you're ordering from Canada then I'd suggest trying to find something that's local for more consistent shipping.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!
The PupSocks Team - Ariel
