GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Susan, Thank you for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the quality of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Alicia, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks and for that, we apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Christina, Thanks for the feedback! We are glad to hear you liked your socks! After looking into your order, I see you made the order for one pair of socks with two faces. We are terribly sorry you received an extra pair of socks. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. Please email us directly at [email protected] if you have any additional feedback or concerns. We appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi David, We are extremely sorry you didn't receive your order when originally expected and for any inconvenience, this may have caused. There must have been a mishap during our fulfillment process which lead to you receiving multiple bags for one order. After looking into your order, we can not tell if it was delivered or not. With that said, please email us directly at [email protected] to confirm your order was delivered. We appreciate your business! Best Regards, The Pupsocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Renee, Thanks for your feedback! We are so sorry we haven't met your expectations. It's never our intention to deliver subpar items. After looking into your order issue I see we did follow your cropping instructions, but we still could have reached out if we were confused! If you have any additional comments or concerns please email us directly at [email protected]. We value you as a customer and hope we can create a better experience for you in the near future. Please visit Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Michele, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered and for that, we apologize. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Alicia, Thank you for your feedback! In the FAQs on our page, we have a section that lets you know what we consider to be a good quality picture. At this time we do not offer proof because it would slow production down drastically. We do appreciate your feedback in order to improve as a company. If you have any additional comments or concerns please email us directly at [email protected]. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 20, 2021

Hi Jamie, Thanks for your feedback. We are so happy your picture came out perfect on your socks. Looks like we dropped the ball when it came to quality and for that, I sincerely apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae