GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 2,153 reviews with 2 stars · Clear filters

Amy
Jan 7, 2021
Great print but cant use mask
I got a mask with my friends dog on it. The print came out great but as a mask it is a poor design and is something she cant use. There is no shape to the mask so its hard for her to breathe and doesnt feel safe against COVID.
Response from GoPupSocksSep 10, 2021
Hi Amy, Thank you for your feedback. We apologize that your item arrived and not up to your standards. It is never our intention to deliver a substandard product. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We want and appreciate your business! The PupSocks Team Betsy
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Fmc
Jan 7, 2021
Long delivery and too big
Took 3 months to received. Was a Xmas gift, didn't received on time. The socks are also too big. My gf wears Woman size 8 (not small) , and the sock heel still goes up to her ankle and makes it uncomfortable. The print was fine.
Response from GoPupSocksSep 10, 2021
Hi Francois, Thanks for placing an order with us. I am so terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved the Pink PupSocks with the cutest Dachshund face on them. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy
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customer
Jan 7, 2021
Masks are small and fit poorly
The masks are very cute but they are too small and fit poorly. I'm really disappointed. I knew from past experience (a few years ago my order arrived after Christmas) that I needed to order early, still the order took longer than expected to arrive and it was difficult to track the progress. We have ordered many things from PupSocks over the years, I just wish the quality and service were better.
Response from GoPupSocksSep 10, 2021
Hi Emily, Thank you for your feedback. We apologize that your mask did not fit properly It is never our intention to deliver a substandard product. Upon further research, we are happy to see that a resolution was provided. If you have any questions or concerns please email us at [email protected]. We want and appreciate your business! The PupSocks Team Betsy
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Andi R.
Jan 7, 2021
I got 4 pairs of socks for my husband…
I got 4 pairs of socks for my husband and kids and I really wanted to love them because they have our sweet dogs' faces on them and it's such a creative, personal item. However, they were not what I expected. First, they're made of a bizarre material - almost a material a jersey would be made of. They're somewhat silky and the art looks like it's sublimated on them, which makes sense as to why the material is the way it is. The colors also aren't great. I chose the colors based on a computer screen, but it's hard to tell what color will look like in real life. They're bright and not aesthetically appealing or hip whatsoever. Lastly, the fit is very weird. They're boxy, which is weird to say for socks, but it's true. They don't conform well to feet. It turns out, the only cool part about these socks is that they have our dogs on them, but what good is that if they're never used? Unfortunately, these will likely end up in the Goodwill pile. None of my family will ever wear them because of how they fit and feel. I would not order them again and would advise others not to order them unless you're looking for a gag gift.
Response from GoPupSocksSep 10, 2021
Hello there Andi, We are saddened to see that the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Andi, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
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customer
Jan 7, 2021
The socks are cute but are really not…
The socks are cute but are really not wearable. They are not really foot shaped, and have a weird feel to them. My husband and I are very disappointed with the quality, considering how expensive the socks are.
Response from GoPupSocksSep 10, 2021
Hello there Meadow, We are saddened to see that the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Meadow, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
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customer
Jan 7, 2021
Haven’t received yet
I’m sure they’re really nice, but I haven’t received my package yet... and it’s a Christmas gift.
Response from GoPupSocksApr 15, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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DM
Jan 7, 2021
Poor sock quality, good picture editing and clarity
The photo editing and customization part was good, but quality of sock is the reason for the low rating. I had very low expectations to begin with since it is more of a novelty item anyways, but the sock quality was significantly poorer than I expected. The material feels papery, thin, no elasticity, and doesn't have a finished seam at the top. Shipping cost was very reasonable to Canada, but overall cost (along with the exchange rate) made this item not worth the price for me as a Canadian and for its quality.
Response from GoPupSocksApr 15, 2021
Hi there, Thank you for your review! We are very sorry to hear that you were unhappy with the overall quality of the socks. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount. Be sure to enter the code prior to entering any billing or shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
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customer
Jan 7, 2021
The sock sucks!
The picture of my cat came out nice, but unfortunately the sock doesn't have the shape of a sock, it feels harsh and looks like a tube. Very disappointed 😞 work on your sock design!
Response from GoPupSocksApr 19, 2021
Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
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