customer
Order and tracking during the holidays a mess
The order was for Christmas and ended up arriving on time, however there was confusion regarding the tracking and shipment and I emailed and received no "we tried but no answer" to my question. Also, I ordered a mens size 13 sock along with 3 womens 8-11 for a four pack and I think all the socks that arrived were all the same size and no size was indicated on the actual socks. Also, the communication I received said I was getting a mens 8-10 which I didn't order? Confusing. That said the order arrived- was darling and was a hit I just think the holiday schedule and contact info needs some work.
Response from GoPupSocksSep 22, 2021
Hi there, It saddens us to see that you had to go through this experience with us and it is our great intentions to provide our customers a wonderful experience through Pupsocks. We are, however, very excited to see that you were happy with how your custom socks come out. For the trouble, we would love to offer you a coupon code: TRUST20 just use it on your way to check out. I encourage you to check out our other awesome product. We greatly appreciate your feedback and will take into high account to improve our products. For questions and concerns, email us at [email protected]