GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hi Bambi, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks and Mask. I also see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight and fit perfectly based on size selected. In order for us to improve as a company, we take your feedback extremely serious. I am sorry that the Pink CatSocks and the Purple CatMask were not to your satisfaction. With that being said I would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! I hope you have a fabulous weekend Bambi and I hope we can win your business back. The PupSock Team, Betsy 🐱

Response from GoPupSocksSep 10, 2021

Hi Susan, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. And again Susan, thank you for your review and I hope you have a wonderful weekend!!!! Kind Regards, The PupSocks Team Betsy 🐾

Response from GoPupSocksSep 10, 2021

Hi Krystal, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy 🐾

Response from GoPupSocksSep 10, 2021

Hi Darin, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. I am so sorry your were not impressed with the quality of your Orange PupSocks (cute chocolate lab by the way). In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Darin, have a wonderful weekend!!! The PupSocks Team Betsy 🐶

Response from GoPupSocksApr 22, 2021

Hi Greg, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to hear that you order was delivered successfully! We truly appreciate your most honest feedback and will continue to grow and improve our services because of it. In an effort to accommodate for the delay, we would like to offer you a 20% discount to be used on your next order with us! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 22, 2021

Hi Jennifer, Thank you for your review! We are very sorry to hear that your order arrived much differently than anticipated in addition to you experiencing delays while awaiting the arrival of the order. We truly appreciate your most honest feedback and will continue to grow and improve our products and services because of it. In an effort to accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 28, 2021

Hi Stefanie, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that a resolution was provided to you via email on behalf of one of our team members. We appreciate your patience! Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 28, 2021

Hi Krista, Thank you for your review! We are saddened to hear that you were unhappy with the fit of your socks. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.