GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Kirt, Thank you so much for your feedback! We sincerely apologize you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We value you as a customer and hope we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional concerns. We appreciate your business and patience! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Chazzie, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks and for that, we apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Hank, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Eric, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Heather, Thank you so much for your feedback! We are ecstatic that your daughter enjoyed her blanket. We always strive to deliver a top-tier quality product and we are extremely sad that we didn't with your Socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We appreciate your feedback as we are constantly improving as a company. I would also like to apologize for the delay in you receiving your gifts. Covid affected our shipping timeframes more than we imagined. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Rachel, Thank you so much for your feedback! We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. We strive for top-notch quality and hate that we dropped the ball with your special order. We wanted to make sure you're issues were rectified, however, I could not find any emails pertaining to quality. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Erik, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for our delayed responses. We appreciate your feedback in order to improve as a company in our communication department. We are glad to hear that you did like your blanket. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi there, Thank you for your feedback! We are thrilled you liked the overall design of your sock. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐾