Amanda S.
⚠️ A Complete Nightmare for Parents – Untrustworthy and Unsafe!
Do not trust this company if you are traveling with young children. I paid $750 for a full Fly Snooze Cruise package, which explicitly included a private car (not a shared shuttle) from the airport to our hotel. Go Port knew exactly how old my children were (1 and 3 years old), yet they completely failed to coordinate with their third-party driver to provide car seats. When I brought up the lack of car seats, I was falsely told it "was not required." While shared motorcoach buses are exempt under Florida law, private vehicles and town cars legally require car seats for toddlers. The actual car service driver even confirmed they do provide car seats if notified in advance—meaning Go Port simply failed to communicate the request. To make matters worse, Go Port has zero live customer service available when you actually need them. You cannot get a human being on the phone in the middle of the day. When a real emergency happens at the curb, you are completely on your own. I was left stranded at the airport, beyond stressed, scrambling to find safe, alternative transportation to get my two toddlers to a hotel an hour away. Now, they are actively refusing to refund me for the portion of the trip they completely failed to provide. They took a massive amount of money, abandoned us on travel day, and are now pocketing the cash for a service we couldn't legally or safely use. Avoid this untrustworthy company at all costs.