Googansquad is listed under Fishing & Hunting.
Googansquad (googansquad.com) has 14 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Brian L.
I ordered a rod by mistake, tried to cancel and they said”sorry, the order has NOT shipped, but it’s been processed.” So they shipped it. I would not recommended them, at all. Customer Service is a thing of the past. They couldn’t care less about helping me stop the order.
Tanker
Best in the game for both customer service and satisfaction, I’ve bought from them for 4 years now and there’s not a issue I’ve ever had that they didn’t resolve quickly and completely, top teir company and phenomenal products.
Grant T.
Googan makes the best possible baits on the market nothing heats the swim baits and the soft plastics absolutely phenomenal movement in the water the bandito bugs are an all time favorite
Alexander W.
Bought a good amount of items from Googan over the last 2 - 3 years, never had a problem with shipping or the items themselves. I did however receive a cracked tackle box, and emailed their support THREE TIMES with no response. Buyer beware, if you happen to need help with your order, you won't get it.
James
Ordered 3 items one being green series micro light rod. They shipped 2 items and waited til the day those 2 items were to be delivered to tell me there was an inventory error and the item wasnt in stock and sent refund. Same day i seen that it was still showing 1 in stock which i informed them. They removed it from website. Then today 1 day later its back up and for sale. Thats deceptive business practices. I left a review on website or tried to and of course i cannot find my review on their site. I have screen shots and emails. I will be contacting the bbb.
Bret D.
Placed an order and they changed it. Sent different items than ordered. Customer service is the worst.. They do not post bad reviews. They are not a 5 star business as they want you to believe. If they posted honest reviews they would be a 2 star business.
Consumer
It I could leave no stars I would! Horrible customer service!!! I have been waiting more than two weeks for my order. I received part of it and another order in 3 day! This one shows to just be sitting! I email asking about it, they say I have to wait 15days! Seriously! I ordered this as a birthday gift. I waited my 15days, they just say it's in route! A large company should not ship with USPS!! Customer service is the worse I have ever felt with! I will no longer buy any of their products!
Consumer
Ordered a week ago and item still hasn’t shipped. This is all the time with past orders. Emailed 3 times to no answer! Will be getting BBB involved now! This is ridiculous! They hurry and take your money no problem but can’t provide a service. Will be switching to lews and 6th sense as they stand behind their products and I ordered a bunch of stuff and it shipped 2 hours later. Googan better take notes on how a really company works. But this is last straw. I’m done with them.
