Good SamReviews of goodsam.com

To get service with Good Sam, I found out that you need to lie, at least that is the message I got when I called to get my car towed. I had car trouble before the weekend, but because the shop where I wanted to take the car would be closed over the weekend, I opted to wait until the shop was open the following week. Then I ended up getting sick, so I waited another day before calling. When I called to get the car towed, I was told that I had waited too long from the time the car needed a tow to when I had called. Had I lied and told them that it had happened the day before, they would have provided me service. Of course, they would be glad for me to pay out of pocket but why have a membership then. Very disappointed. Why should it matter if it was one day or 3 days later when you need the car towed?

I canceled my Good Sam membership months ago after learning they do not tow from one automotive shop to another, which made the service useless for my needs. Six months later, they randomly charged $90 to my account with no authorization. When I called to address it, the representative was dismissive, did not apologize, and falsely claimed I had “another membership.” That is absolutely not true. This felt deceptive and unprofessional. Charging customers months after cancellation and then trying to deflect responsibility instead of owning the mistake is unacceptable. It comes across as playing games with people’s money. I would not recommend this company based on my experience. Check your bank statements carefully if you’ve ever been a member.

Horrible company, you're better off without them! I purchased a platinum coverage package for my truck camper so that we'd be taken care of in case anything happens, it can be tough to find a tow for a big vehicle so I thought having specialized coverage made sense. Unfortunately, they just wiggle out of actually doing anything when you need it. We were struck by another vehicle the other day and were on a dangerous turn with our anchor points for the camper ripped off. We barely had any cell service but I managed to make a call to Good Sam, I explained the situation, that we were in a fairly sketchy spot and we needed a tow out of there, first, they put me on hold for like 7 minutes, I was worried the call was going to drop, only to come back and say they don't cover a tow for our vehicle being disabled by someone else hitting it, only if it breaks down. I had previously called to talk with a rep for about an hour, to understand coverage in detail and never once was this stipulation mentioned. What a shameless company, their whole value proposition is about being covered when you need it and then when you call them they wiggle out of helping. We are fairly young and capable, and managed to figure out how to tie the camper to the frame because we had tools and skills, but this company preys on older rv-ers who may not be comfortable or prepared to do that kind of thing. Shame on them, I'll go back to AAA.

Lie about how long you'll be waiting don't answer when you call and when you can get a hold of anyone they're rude

Just got a letter in the mail telling me my Platinum coverage was about to expire and I needed to pay $89.95 to not loose my coverage. Problem is: I don’t have Good Sam Platinum Roadside Coverage. I have no idea who these folks are. I looked them up online and it seems they prey on the RV community - I don’t have nor have I ever had an RV. I use AAA for my roadside coverage and have for a very long time! WATCH OUT

Been with Good SAM for 10 YEARS & they weren't there when I needed them, Long story but was driving in Ore & FYI your GPS shows logging roads as highways(!) & got misdirected by GPS onto a 'shortcut to bypass bridge construction' . Road kept narrowing & my small motorcoach was suddenly in the ditch! Several times I tried calling Good SAM with no answer (Sheriff who came out said I was in a NO SERVICE area, no wonder. Now Good Sam is refusing to reimburse an $800 tow truck bill charged to winch me out. After 6 calls & final call to Marcus Lemonis, VIP Pres Hot Line was told I should have walked the 3 miles back out to main road in the dark & flagged a car down & told them to call Good SAM? YOU GOTTA BE KIDDING? All I can say is Thank Heavens for 911 Service. THX to 911 the Sheriff finally found me & told 911 to get a tow truck out. Good SAM Claims agents are idiots. They denied an $800 reimbursement saying I did not have a 'screen shot of the 3 calls I attempted to make to Good SAM' which the Sheriff informed me "calls that do NOT go thru in a NO SERVICE area will NOT show up on your phone". Idiots! Let's see how Good SAM responds to my complaint filed with the Attorney General now. Ten years of paying insurance premiums & Good SAM won't pay an $800 bill. That's REPREHENSIBLE. And the last Agent I spoke with said they are not going to speak with me anymore since I am taking legal action AND they are not renewing my policy...like I am the bad guy. As a Senior citizen all I can say is SHAME ON GOOD SAM!

We paid good sam for years, never needed them, but to begin with when we did need them, they tried to tell us that our membership was cancelled way back in 2022, which we knew was Not true, after arguing about an hour, they finally said oh here it is, now it's raining, I'm wet, muddy, and greasy, after finally admitting our membership was valid they agreed to send a tow truck but from Gainesville Ga to Hartwell GA. it cost us over $400.00, the next day as we were still dealing with this, there was an advertisement for new members so much a month, And (Unlimited) mileage for towing, well needless to say we were pissed, so we dropped (good for nothing sam), and went back to AAA the original service with a (Way) better towing plan, so my advice is to go with a reputable company that's offered towing packages for years !!!

I have good Sam roadside assistance for my RV. I have never used it before today when I broke down and I called them. It’s supposed to have unlimited towing to the nearest service center. Well it has to be a service center. That will actually fix my RV. I can’t take it to a Volvo dealership after all. So I found a place 49 miles awaygood Sam membership said unlimited towing to a service provider. They tried to charge me $845.to tow it to the nearest service provider that could work on my RV I am switching back to AAA. I never had a problem with AAA. They towed my RV where it needed to go and I never had a problem.