customer
When I started the policy the system…
When I started the policy the system kept entering the wrong address wouldn't allow me to change it and I couldn't get anyone on the phone to help me at all I left messages no one called me back I cancelled it didn't want to use it if I'm having issues with something that simple definitely don't need to go through that in case it have a claim it's every frustrating and unprofessional
Response from GoodcoverAug 5, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience and apologize for the frustration you encountered while trying to set up your policy. We understand how important it is to have a smooth enrollment process and to be able to get assistance when you need it. Your experience did not meet the standard we strive to provide, and we appreciate you bringing it to our attention. If you're willing, we'd welcome the opportunity to learn more about what happened. Please contact us at **[[email protected]](mailto:[email protected])**, and we'd be happy to review your experience with you. We appreciate your feedback and wish you all the best.