ellis
Flowers Never Delivered
I ordered flowers sent to Ulaanbaatar, the company accepted the order but never delivered the flowers. No notification, nothing. If they cannot deliver, then they should not accept the order. Never again.
Response from Good Choice FlowersFeb 18, 2026
Dear Ellis, While we understand your disappointment and are truly sorry for the inconvenience, we would like to clarify that the delivery could not be completed due to the recipient’s unavailability at the time. The recipient indicated a preference to receive the flowers on a later date when they would be available in the area. Despite this, we prioritized your request for a full refund and acted quickly to process it. Any issue that arises—even if it is outside of our direct control—is addressed promptly, and we would never leave it unattended. While we always strive to fulfill orders as intended, there are situations beyond our control that may impact the outcome. Once we received your request, we immediately processed your full refund. We understand how disappointing this situation is, and we wanted to take the opportunity to provide a clearer explanation of the circumstances. Thank you for your consideration and time. The team remains at your disposal if there is anything else we can do for you. Warm regards, GCF Team