Goodbye to Muck and WeedsReviews of goodbyetomuck.com

Response from Goodbye to Muck and WeedsAug 11, 2022

Hello Robert, I am super sorry about the box being destroyed on delivery. Unfortunately, that is out of our control and the fault of UPS. However, let us know if there is anything missing and we will ship the parts express. For why the two MuckMats did not arrive in the same box, due to the large size of the product, we have to ship them out individually. I emailed you the tracking number of the second package. Sorry for the shipping issues.

Response from Goodbye to Muck and WeedsAug 8, 2022

Hello Terri, the MuckMat takes time to settle to the bottom and will have air pockets below it if there is a lot of organic material decomposing below it. Also, make sure you are not over a natural spring, otherwise, you will need to cut more pockets in the fabric to have the mat settle. But seeing you just got your MuckMat recently, give it a month to settle on the lake bottom. It takes time to kill off the organic material below it. Leave it in during winter as the summer season is, unfortunately, coming to an end, and you will have a perfectly flat area to swim across come spring next year.

Response from Goodbye to Muck and WeedsAug 8, 2022

Hello, we had an issue for the past couple years with our previous tech company that was running our site as they were holding the site hostage for large unfair payouts and would not let us have direct access to customer emails through the site. We won a legal battle to get complete control of our website this summer. Please contact me at [email protected] and you can return the mat free of charge as we state on our site. I am super sorry this happened.