GoLogin is a secure fingerprint browser that masks your digital identity by creating isolated browser profiles and connecting to proxies to hide your location. It simplifies managing multiple social media and e-commerce accounts, allows secure sharing of browser profiles globally, and facilitates client management without password hassles. Ideal for teams and individuals seeking enhanced online privacy and efficient collaboration.
Gologin (gologin.com) has 374 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
gologin.com
Website
gologin.com
Category
Internet & Software
Location
Venice, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Poor quality. The API documentation has no explanation whatsoever, the trial mode is actually not fully functional (there is no official library for PHP and the unofficial one doesn't work properly).
I'll update my review once I figure this thing out. It should not be THIS hard.
Response from GologinJun 20, 2024
Hey there!
We think we may have found you and reached out to you, but in case we didn't - please contact me directly at [email protected] or on Telegram @gologinsupportagent - just mention you're Karma from Trustpilot. I'll instruct our agents to forward your case to me and we'll try to get your concerns taken care of ASAP.
Thanks for your feedback!
See you soon,
Akim V.
GoLogin Head of Support
AR
Arhamthest
virus alert
the installer file created a virus on my computer and i had to spend an hour looking for solutions.
Response from GologinJun 18, 2024
Hello!
We're very sorry to hear that you had a poor experience with GoLogin, however we would like to clarify that our application and any associated software has never and will never contain malicious code or viruses in it.
It's possible you downloaded GoLogin off a third-party website where the installer was tampered with. It's also possible your antivirus software (if you use it) gave you a false positive.
We would have loved to clarify the circumstances of your experience and try to figure out what went wrong, but sadly were unable to. If we can still do something to help you, please contact us through our Support email address at [email protected], or our Telegram bot at @gologinsupportbot, and we'll be happy to investigate your case.
All the best,
Your GoLogin Support Team
IB
Ihor B.
DO NOT BUY PREMIUM
This is the worst anti-detect browser ever and I used all of them! Here is a list of issues I encountered only in a week of working with it:
1. on a business profile if you add proxies to profiles, your teammates won't be able to use it and they need to add them all manually. everyone. After A WHOLE DAY communicating with someone highly uninformed on their support, they figured out it's a SECURITY ISSUE
2. if you install an extension to the profile, your assistant won't be able to use them and will need to install them too. Also a security issue? I don't know, but MAKES ZERO SENSE and cost me time and money since we installed tons of extensions before we realized this "feature"
3. When upgrade to premium sub, it says you have 14 days for refund -- well, they didn't say it won't work if payment made with crypto.
4. Bookmark settings, start URL and other workspace-wide settings exist, but DO NOTHING - they simply don't work.
5. I already said it, but Support is absolutely terrible. They hire people that don't read the message, never watch screenshots you send the mand reply once in an hour... And even though they have a clear refund policy, they said my issues are not the reason for refund!
So don't be fooled by their nice and clean UI and never work with them.
Response from GologinJun 12, 2024
Hello Ihor!
We will do our best to answer these points one by one:
1. We have been discussing the question of proxy list visibility internally, and the main reason why the whole list of proxies isn't visible to users by default is indeed security-related, in order to prevent the unauthorized use of proxies that are currently not in use on a profile. We did suggest workarounds for this problem in your case, though.
2. Extensions installed by other users who have access to the profile should show up normally - we have tested this behavior and it works correctly in testing. We would be happy to test the behavior you encountered and see if we can reproduce it and fix it, however.
3. I believe we mention the 14 day refund policy in the same place we mention we do not give refunds on purchases made via cryptocurrency (our Terms of Service). I will double-check our checkout/payment flow to see if we give any misleading information, though. Thank you for the information!
4. Bookmark settings should work normally. The starting URL setting can be confusing if you have "Session Saving" enabled, as it will always open the previous tab(s) you had open, however we have noticed that it is buggy in the latest release of the browser, so we'll be fixing that for the next release. Sorry for that :(
5. This one was the hardest to respond to. We've really been striving to improve the quality of our customer support, however, there is certainly room for improvement, as your experience has shown. We have analyzed the mistakes the agent(s) made in handling your case, and will do our best to raise the quality of our service. Please accept our heartfelt apology for the service you've received so far, and allow us to improve your experience.
All the best,
Your GoLogin Support Team
AB
Achraf B.
worst support i had ever seen
worst support i had ever seen
Response from GologinJun 13, 2024
Hi there Achraf,
We're very sorry that you were unhappy with the quality of our customer support - we really try our best to provide great support to every client, from Enterprise to Free. We tried to find your tickets with our agents, in order to see where we could have done better, but couldn't find anything.
We'd love to take a look at what mistakes we made and what we can improve - if you'd like to help us, please let me know where we can reach you either at [email protected] or on Telegram at @gologinsupportbot - just mention you're Achraf and you left a review on Trustpilot.
Thank you for your feedback!
Your GoLogin Support Team
NH
Nguyen Huu D.
Terrible support and service
Terrible support and service. I have problem to export profiles to backup, but support blames the user, forcing the user to reset the connection continuously, while the error is due to the software.
"Hello, unfortunately, we cannot export a large number of profiles yet, try exporting in small parts, for example 10 profiles."
Support answered me, but i have 1000 profiles, omg.
Response from GologinMay 15, 2024
Hi there Nguyen,
We're very sorry for your experience. We were indeed having problems with mass exporting a large number of profiles (in the thousands). We spoke with our engineers about it and they suggested you try to export the profiles in batches, however we did say to select 100 profiles or so at a time, as a test to see if the system could handle that amount.
Looking at the conversation, we did find certain areas we can improve in terms of communication with users. We will do our best to change for the better, and we apologize again for the inconvenience.
All the best,
The GoLogin Team
PA
Prosper A.
This app is very useless and stupid!!
This app is very useless and stupid!!
Response from GologinMay 15, 2024
Hi there!
We're sad to hear you were unhappy with GoLogin.
We tried to request some additional data about you, because we couldn't find you in our systems given the small amount of information you shared, but if you're open to having a conversation we'd love to talk and figure out exactly what made you so unhappy.
All the best,
The GoLogin Team
HD
Hicham D.
These individuals are scammers
These individuals are scammers. They have charged me twice, and four months ago, I requested a refund. They assured me that they had processed the refund, but I have not received anything yet. I highly recommend staying away from them. Be careful
Response from GologinAug 2, 2023
Hello Hicham! I am very sorry for the poor experience you've had :( I have taken a look at your case and have confirmed that we did indeed promise to issue a refund and after that, we dropped the ball on your case and the refund was never issued.
I understand that this is unacceptable and should not have taken this long to resolve, but I've gotten our financial team to reopen the case and issue you a refund. I've sent you an email to your personal email address with this information as well.
Please let me know if there's anything else I can do for you.
HB
Hamza B.
I have been charged twice
I have been charged twice. the 9 june i paid them and they told me that they cannot see my payment. then the 14 june i received a notification that a payment has been processed with SCALEHAT technologies limited, i checked and found that they have debited my account for the second time in less than a week, 294$ debited 9 june and another 294$ the 14 june... who can stop them now from keepinf charging me every week instead of every year? and last but not least, their customer services keep ignoring me ask for 21 days to wait until their team decide if they will refund me the second 294$ or not? a real robery.
Edit : You asked me to remove the dispute to give me refund ? this is an old Scam that everyone know nowadays if i remove the dispute PayPal cannot assist me and this is what you want, your support told me to wait 21 days for a refund and never promised to refund me instantly, you continue lying, i hope no one will trust your lies
Response from GologinJun 15, 2023
Hi there Hamza!
I'm very sorry you've had a negative experience while trying to pay for our service. We did indeed have an issue with the Paypal transaction taking a while to process on our side, but we did our best to make it a painless process for you by extending your trial time and not letting that affect your usage of our product.
The second charge was done accidentally and we would have refunded it as soon as you brought it to our attention, but you opened a dispute with Paypal and we physically can't issue a refund while that is the case, as Paypal temporarily locks the transaction when a dispute is open. We've let you know via our support team that we'll be happy to issue an immediate refund if you can remove the dispute.
I hope we can resolve this situation quickly and easily for both parties. We will do some internal investigation to figure out why the charge happened twice and make sure it doesn't happen again.
