William M.
Ring started falling about after a week…
Ring started falling about after a week of proposing. Lost stones from the halo, was told to take the ring and have it repaired and they'll reimburse me but they have gone silent. My family jeweler said the ring was so poorly made and there was barely any gold to hold in the stones.
Response from Gold MercadoMar 18, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve experienced with your ring. Our team takes pride in ensuring every piece meets high standards, and we’re disappointed to learn this wasn’t your experience. When we advised having the ring repaired, we fully intended to support you through the process, and we apologize for any communication delays—sometimes these things take longer than expected due to factors beyond our control. We’d love to resolve this for you and encourage you to reach out directly so we can investigate further and make things right. Your satisfaction is important to us.