Goldman SachsReviews of goldmansachs.com

Goldman Sachs (Apple Card) Review – Poor Customer Support & Unhelpful Service I reached out to Goldman Sachs, the bank backing the Apple Card, to request a review of my credit limit decrease, expecting a fair and reasonable discussion. Instead, I was met with dismissive and unhelpful customer service from both a representative and a supervisor. I spoke with Hector, a customer service specialist, who repeatedly told me to dispute my credit limit decrease with the credit agency, even though that wasn’t what I was requesting. I pointed out that my TransUnion credit report showed an increase in my credit score, but rather than actually reviewing my request, he ignored my concerns and continued suggesting something irrelevant. When I asked for a supervisor, I was transferred to Monica, expecting a more thoughtful review. Instead, she gave the exact same unhelpful response without actually addressing my questions. Then, while I was in the middle of responding, she abruptly ended the chat, cutting off the conversation entirely. To make matters worse, instead of trying to resolve the issue, I was baited into trying to close my account, as if that was the only solution they were willing to offer. At no point did they make any real effort to keep me as a customer or provide any actual assistance. This was an extremely frustrating and impersonal experience. Goldman Sachs, as the financial institution behind the Apple Card, failed to provide customer support that is fair, reasonable, or even willing to listen. If you’re looking for a credit card issuer that values its customers, I would not recommend them.

I applied for their premium card after seeing all their flashy ads about instant approval and huge credit limits. It sounded like a good deal at first. I was instantly approved and given a credit line of over $300000. But that was where the problems started. I tried to make a purchase later that day and the transaction was declined. I thought maybe it was an issue with the store but when I logged into my account it showed the card was locked with no reason. No email no text no explanation. I spent hours trying to reach their customer service and when I finally got through they told me the account was under review. No timeline for when it would be resolved. A few days later they asked me to verify my identity which I did immediately. Weeks later and still nothing. I have sent countless emails and made calls but nobody can give me a straight answer. They are holding my $300000 limit hostage and I have no access to anything. What makes it worse is their customer service is rude and dismissive. They talk to you like you are the problem when all you are doing is asking for what is rightfully yours. If not for the help I got from the company in my profile pic I would probably still be stuck dealing with these scammers. If you are thinking of doing business with them I strongly suggest you think again. This is not a company you can trust.

I am filing this complaint against Marcus by Goldman Sachs (GS), who issued me a GM Card in 2023. I have had a GM for 27 years with no late payment history and had a credit score of 845 until GS posted that I had been delinquent over 30 days. I have reached out to GS 5 times to resolve this issue and submitted a complaint to the BBB. The complaint to the BBB was closed to the customers dissatisfaction, since GS stated that I opted into electronic billing, which is not true. I did find out that when GS asked you to make an online account they automatically enroll you in electronic billing. I found this out from a GS customer service representative (CSR). I have multiple credit cards which I rotate through several years. I was unaware of this bill until I received a late notification in the mail. I called GS the same day and paid the balance of 7.40, as per the CSR, I also was informed that there would be no late notification sent to the credit bureaus. The next month I received a bill for 0.12, and I paid this the same day as well. One month later is when the late notice went in and my credit took a hit. I have reached out to GS multiple times to resolve this, with no positive resolution. Please all consumers be warned the GS doesn't care. Here are some facts that a Google search will provide: 1. The Consumer Financial Protection Bureau in Oct/24 filed an order against GS. 2. Consumer Affairs rate the GM card managed by GS as a 1.1 out of 5. 3. Trust Pilot rate GS as a 1.4 out of 5. 4. Multiple articles through Reddit, myfico forums, and Cadillac forums reflecting: A. Financial mismanagement. B. Horrible customer service. C. Potential fraudulent practices. Realize that GS has done such a bad job that they are selling the GM card business to Barclays which should be settled soon. To summarize, I did not sign up for electronic billing, therefore how can I be late to make a payment? However, when I was notified of the bill I promptly paid in full. This was such an easy win situation for GS. I believe they simply don't care since they are divesting themselves of this business, while leaving a wake of disgruntled consumers in their wake.

Goldman Sachs has aided and abetted criminal activity in the state of New York. GoTickets is a fraudulent ticket reseller, marking tickets up 100% in violation of New York state law which prohibits a markup of more than 10%. GoTickets will trick customers into going to fraudulent virtual storefronts which they then dismantle making it impossible to find them, again, and prove what they're doing. They will then purchase the tickets on your behalf for half of what they advertised the price to be, making their fraud obvious, but by then it's too late. They're impossible to get ahold of, and won't give you your money back. Because this violated state law, I also reported it to the AG. The AG responded, acknowledging the fraud, expressing their hope that Goldman Sachs would take care of it. They did not. Today, I was alerted that Goldman Sachs went along with the crooks, so I reported this to the AG as well, and also to Goldman Sachs who reopened the investigation, but is now being so brazen as to tangle with the AG. We'll see how that turns out. In the meantime, be very careful how you use your Goldman Sachs Apple Card. Apparently, we no longer have backup, despite Regulation E, and other safeguards our government has tried to put into place because from what I can tell, Goldman Sachs willingly supports merchants who break the law. I encourage other victims to keep fighting through AG and other channels. If we don't take a stand against corruption, there will be no hope for the future.

Improper and false advertising. Applied for Apple Card and was instantly approved. After a few hours tried to make the first purchase. Card was locked with no notice or alerts. After 4 phone calls and multiple chat people the new card is “under review” and they don’t know how long it would take to resolve. Verified my identity and everything. Terrible bank and customer service!

Terrible - closed account - received a bill for $1.60 spent 2hrs on the phone to correct - still not right

I Have a Apple credit card with this bank and they are crooks owed nothing and still charge me interest even if you pay your balance before end of the month

Good LORD, they are inept at customer service at EVERY LEVEL. Neither agent nor supervisor knows their left from their right hand, many don't even speak or comprehend English and, to be honest, the piddly cash back is not worth the headache that one gets from dealing with this card and this bank whatsoever.