DEAD Empty S.
Awesome to horrible
I was really enjoying there app till recently. I recieved 500 free spins 50 daily. "Awesome" did like 3 or 4 days of them. Won a bit of money . More then promo required. Went to cashout and it says I need to make deposits for faster withdraws. Ok no problem. So made deposit they excepted deposit. But still unable to make withdraw, says card not excepted. I THINK TO SELF BS. If they can except a deposit they can except card for withdraw. Suport tells me its my cashapp institute comp. I content cashapp and they tell me that the problem is on there end cause they do except there deposits. So back to golden nuggets casino support..... they tell me oh you have a verification restriction on your account so we need info from you..... "remind you this has all been done already" I told them that was completed during my sign up and was approved I can show proof. They say sorry know worries we will have fixed for you in 24hrs. This all took place Saturday 01/24/2026 I believe the date was. Last Saturday any ways.....now here it is Thursday 01/29/2026 and still waiting for the restriction to be removed., in unable to play game during this. I call support and they say it was just looked at an hour ago and they will contact me if need so and to let me know when it gets approved. I ask them about my remaining free spins and they say they will be gone once the 10 days are up. I said well I only played 3 or 4 days worth and then I got put under restrictions. I.get told well that is just a loss for you then. " so how is it my fault that they are sitting on there thumbs and wait nearly a week to look at my info that they already have on file???? And im still waiting. Gettimg very very disappointed in this company. Reviews are not gonna go well coming from me if they don't make things right. Tomorrow if things arnt fixed then other reciew are gonna be placed starting at the BBB and the cassino review place. Forgot the name. Sorry.....