goldennuggetcasino.comReviews of goldennuggetcasino.com

I was lured in by false advertising. I got a bonus that said once I deposited money I could withdraw what I had won with the bonus. When I made the deposit I was informed that I could not withdraw until I played $1600. I was conned.

I have been coming to Las Vegas since I was 3 years old and I am now 42. In all my years of coming, I have not had bad customer service like I did this time. I brought one of my family members to Las Vegas for a short relaxing/ reset. The only thing she requested to do was go to the Golden Nugget and swim with the shark tank. I already made reservations at NYNY. I called the Golden Nugget reservation desk to ask questions regarding a daily pass for the pool. The reservation desk told me it would be cheaper to book a room, rather than get two daily passes. He told me the price would be $28 plus the $51 resort fee and that was it. I paid it on the spot and reserved a night. Upon check in, the reservation stated I I had to pay an additional $132 for the night. This was wrong but I paid it since my family member wanted to visit the pool. Once we got to the pool, they were draining it. They said there was the hideout “adults only” pool. We went ahead and went up there. The pool was shaded and everyone was standing like sardines. We made the best of it. We had put our personal belongings on a lounge chair while we were in the pool. My family member went to get her phone to FaceTime her baby, when she observed two females in our spot. They had picked up our belongings and moved them. These two women thought it was funny and began calling my family member down when she confronted them about moving our items. The male party of the girls tried giving free drinks to allow those girls to stay. My family member went to speak to the manager. The manager “Kevin” sided with the rude girls and began cussing at my family member. The manager then upgraded those rude girls to a lounge bed. My family member came back to the pool upset, “Kevin” the manager came to the pool, in front of other guests, yelling at my family member. One pool hand stated the boyfriend of those girls spend money there and Kevin was probably catering to them because of how much the boyfriend spent. This is completely wrong. Many guest who witnessed “Kevin” treat my family member rudely stated they will never stay at the golden nugget again. They also informed me, they witnessed similar behavior at the pool with “ Kevin” and another guest the day before. Overall, this was the worst experience in Vegas I have encountered and Kevin needs to be trained on customer service. We didn’t need to book a room, I only booked a room here to fulfill a dream my family member had ( swim at the pool near the shark tank). Last time she saw it, it was barely being built. Instead, the pool was drained and she was belittled by the guests and pool manager Kevin. This was a terrible experience.

This place is nothing but a land casino on the internet that sells the state lottery commissioner the license and they choose who hits the wins the jackpots they sit inside that big building and can see machines payouts in real time and they can check if it’s a legit payout or a glitch in real time and if they didn’t ordain that jackpot they don’t honor it so if you getting payouts it’s not about being lucky some one in a government office rigged that slot to payout it’s not random and it’s not about luck this place is a money trap and the only thing I can see is the states are choosing who wins big pays and jackpots so any one trying to win is just paying the casino back for whoever your lottery commissioner choose to win which won’t be you how’s this not fraud how’s this okay how’s this not under investigation by the federal government this I was told by over hundreds of casinos that the states lottery commissioners is in control of all big wins and Jackpots and they have no say but they also give them heads up that they won’t hit any jackpots anymore if they do the state lottery commissioner marks it as a glitch and voids your winning that’s not a game of chance it’s straight up false advertising & fraud and for some reason no one is calling it out these states highest business is the casinos just please do your research and see where the money is flowing and it’s this

Golden nugget online casino directly debited my account without permission and told me it was for 2 days before. So when do online casinos let you play for free and then take the money out a day or 2 later. They brushed me off and told me to call the police. DO NOT TRUST GOLDEN NUGGET CASINO WITH YOUR ACCOUNT INFO. They will just take your money and tell you to call the police

I caught the golden nugget casino not once but twice not paying me for winning a major win and I appealed to them to pay me and I had the bet ID number on both times they cheated me and then all of a sudden I am on restrictions and I am not getting paid unless I give them information I don't possess please pay attention to your wins because they think if you are elderly you are not interested in them cheating be careful.I will contact the state but they are on the casino payroll

Worst online casino out there. Don’t waste a single cent with them. Horrific.

Horrible site. I usually do not provide negative comments on Casino slots. But, this one is the worst. It took a half hour just to set up a new account. Promised, 250 spins which they did honor, however, at only 8 cents a spin. It gave me a total of $14 dollars after wasting 45 minutes of my time clicking for it. I will save my breath for now. Avoid.

Casino slots take way more than your bet amount! Don’t waste your time! The system glitches a lot and customer service is very unhelpful! I thought I was going crazy because I couldn’t understand why my bet amount is a certain amount, but they’re taking almost double the bet amount out every spin! I screen recorded just today’s because I couldn’t figure it out and for a bet of $.40 it took $.75!!! This has been continuously a problem. I had no idea until I started reading other people’s post. They are a rip off would not suggest and I have reported them to the Better Business Bureau.