Golden Moon GardenGOLDEN MOON Artificial Grass manufacturing company is a 33-year-old family business that has more than 16 years' exprience in providing premium-quality artificial grass, pet grass and sports grass. We commit to meeting your needs of a clean, mud free, all year round perfect lawn.
Golden Moon Garden (goldenmoongarden.com) has 27 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingDecoration & Interior · New York, New York
Excellent
Decoration & Interior · New York, New York
Excellent
Decoration & Interior · New York, New York
Excellent
Decoration & Interior · New York City, New York
Excellent
Showing 5 reviews with 1 star · Clear filters
Terry H.
I was sent the wrong item. When I reached out to their email on 5 seperate occasions over the course of 3 weeks, they never responded. Also, their phone number is either disconnected or never was real in the first place. The address on their website leads to an abandoned warehouse. Honestly feels like a scam business. DO NOT SHOP HERE!
Eric S.
Packages not here. It’s been a little while. Long enough for you to ask for a review
Meghan K.
I ordered from the website 6/14. It states 3-5 business day FAST shipping, but they haven’t shipped it but have my $500. They have not responded to ANY of my emails so I am reporting as fraud. Do NOT order from them directly. You can find at Walmart, Amazon & Wayfair and at least have some recourse if you don’t get what you paid for.
Disappointed C.
Horrible customer service. I purchased three sheets of grass in April so they would be here in time to redo the back yard for graduation party over Memorial Day weekend. According to website, deliver should have been may 13. On may 13, fed ex tracking says pending. When I contacted Fed Ex their explanation is the seller has only created a label. They have shipped the item. I called the company's customer service number and it's disconnected. When I email customer service I either get no response or a poorly worded response that doesn't answer any questions I've asked about whether the grass has even shipped and when I can expect it. I've purchased grass from this company before and not had this type of experienced. It's disappointing! Update: after waiting three weeks for my order, multiple emails that offer not contact information for the warehouse, but keep saying they sent it, today I received an email saying the product is out of stock. Instead of calling me and asking if another size will work, they just emailed. Ridiculous! But PLEASE! If the company is reading this, send me the product I ordered. I don't care if it's the smaller mats, as long as it's 1.57. I will update all of this to a positive review if you will just get me the product in the next week.
John S.
Order was cancelled with little to no explanation. Will not be doing business with again
Response from Golden Moon GardenMar 19, 2021
Hello, due to out of stock, we have notified you by email on March 14th. It is not to cancel the order without explanation. You can check the mail record. Thank you.