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Here is the entire transcript. You all decide for yourselves. "Conversation with Golden Golde Dragon Casino Started on October 23, 2026 at 10:23 PM America/Los_Angeles time PDT (GMT-0700) 10:23 PM | James: What happened to my redemption? 10:23 | Our usual reply time under 1 minute 10:25 PM | Golden from Golden Dragon Casino: Since your winnings free bonus without making a qualifying purchase, the maximum amount you are eligible to withdraw is $25. As a result, the $25 was credited back to vour gam as credited to your account can continue enjoying your game and oward future gameplay. 10:30 PM | James Laird: Well, where did the $400 go? I can go ahead and buy a pack 10:33 PM | Golden from Golden Dragon Casino: Please note that any remaining points exceeding the applicable limit will be voided in accordance with our Terms and Conditions. For more information, we kindly encourage you to review our Terms and Conditions. Thank you for your understanding. 10:34 PM | James Laird: I bought SC yesterday 10:34 PM | James Laird: When was the last time I bought SC? 10:34 PM | James Laird: Can you tell me that? And then also, how much SC did I have before winning the tournament? 10:35 PM | James Laird: nament. Which brought me to 28SC when I for. Then I woi 10:35 PM | James logged in today. 10:36 PM | James Laird: The 3 SC doesn'1 towards winning $400? 10 Golden from Golden Dragon Casino: According to our records, you have already played through your purchased amount and plaving using the bonus points you earned by completing tasks. Thank you for your ling. 10:36 PM | James Laird: Okay, thank you 10:37 PM | James Laird: Wait, why can't I redeem the 25 SC right now? 10:38 F James Laird: 10:38 PM | Gol Dragon James Laird: Okay can' redeem the 25?? will get back to you shortly currently James Laird: That's crazy. understanding. you're saying and it has to be 50 10:39 PM | 10:41 PM | Golden from Golden Dragon Casino: We apologize for the inconvenience. It appears unable to process withdrawal requests for amounts below $50. As a result, the $25 has been credited back to your gam may continue playing your our patience and understandin ding. 10:41 PM | James Laird: So I can't even redeem $25? I have to pretty much lose it? 10:4 | Golden from Golden Drag completely understand vour frustration and sincerely apologize for inconvenience. Unfortunatelv. the Inconvenience. Unfortunately, 1 does not allow withdrawals below $50, and we are unable to manually process your $25 redemption disappointing be, pati 10:45 PM | James Laird: So you just said the wit 10:46 PM | James Laird: 10:46 PM | James Laird: 10:47 PM Golden from Golden Dragon winnings were earned from a free bonus without making a qualifying purchase, the maximum amount you are eligible to withdraw is $25. The system is unable to process your withdrawal request does not allow withdrawals of less than $50 right now. As a result, the $25 edited back to your game can continue enjoying your because: account mes Laird: This literally makes no sense. withdr But you guys don't allow withdrawals $50? So in other words, get any money from you 10:55 PM | James Laird: I did refer your casino to someone who spent money. Does that not count for anything? 10:56 PM | James Laird: And then I also spent money o cas James Laird: I talked highly of you guys 10:56 PM | Golden from Golden Dragon Casino: If you referred and they did purchase you will get referral bonus 10:56 P 10:56 PM | James Laird: But getting the same bs A1 casinos gave me 10:57 PM | James Laird: Tell me this. How does it make sense? You said my max redemption is $25. Then you said you don't process any redemptions under process any redempt 10:58 PM | James Laird: That means, even if I get to $50, I can't redeem? James Laird: Okay, if I bring that up to $50, can I redeemed it? 10:58 PM | Golden from Golden Dragon Casino: $25 was credited back to your game account. You can continue enjoying your game 11:00 PM | 11:03 PM | James Laird: Honestly, I downloaded the transcript. I'm putting on TrustPilot and BBB. Because what you guys did to me is farking bullshit 11:09 PM | Golden from Golden Dragon Casino: We understand your concern. Currently, our platform does not have a $25 maximum withdrawal limit, but the withdrawal policy will be updated soon. Once your balance reaches $50, you can submit a redemption request for that amount. Thank you for vour patience and understanding! amo you your Exported from Golden Dragon Casino on October 24, 2026 at 12:20 AM America/Los_Angeles time PDT (GMT-0700)




