Golden CorralReviews of goldencorral.com

IF YOU WANT TO BE TREATED UNFAIRLY, VISIT STORE #0945 IN HOUSTON TX. I am very disappointed in the quality of service I received upon arriving to pick up my order placed online through Door Dash. Upon arrival, I explained that I was here to pick up an order for Kelvin, my husband, and showed Tammy the receipt on my phone. She still hesitated to give me our food. Tammy stated that I have to confirm the order first before she could give me our food. After several minutes, I still had to call my husband as proof that the food was indeed ours and while doing so, I felt humiliated and embarrassed, as there were other customers around at the time of the interaction with the store manager Tammy. I explained to her several times that I WAS NOT a door dash driver, but was the actual customer who was simply picking my food up. As a regular customer of Golden Corral, I feel that I was not treated fairly. Because of this blatant ignorance displayed by your employee/manager, I will no longer recommend anyone eating at your establishment. What should have taken only 2 minutes turned easily into over 10 minutes of me attempting to retrieve the food that we ordered that was stated to be ready at 1:09pm. There should be regular training on more positive and effective customer service, especially with management. As an African American woman, the behavior shown by your manager Tammy allows me to question whether mistreatment by all African American customers at this magnitude is often tolerated by the company. This is unacceptable, as there are far greater life obstacles to worry about rather than being harassed by a leader of your team. I am disgusted, feel disrespected, and am willing to go out of my way toward choosing to spend my hard-earned money at a restaurant outside of your company. Customer service is everything and if the customer is not happy then something should be done to cultivate an environment more conducive to equality. My husband had to explain to Tammy several more times the exact same thought process that I was attempting to explain. It costs nothing to be kind and to listen. We are all human and indeed make mistakes. But I am owed far more than an apology. I will never set foot in your building again. I am hurt and angry by the behaviors shown from your employee, someone that you've hired to represent not only herself, but the vision of the company as a whole. Is this how all African Americans are treated? There are many other available restaurants in your area to experience. I know that many would rather spend their money on positive customer service instead of being treated like a peasant not worthy of the simple opportunity to pick up food like everyone else. While I don't know how far this message will reach, being treated with dignity and respect goes a long way in my opinion. My hope is that this will not happen again. Please know that you have lost a valuable customer thanks to the above and beyond efforts of Tammy to ensure that my experience was horrible.

If there was the option where I could put no stars I put no stars My family come in from Florida took them to the Florence Golden corral on 07/07/2023 a lot of the pans on the bar was completely empty mashed potatoes and macaroni was completely dry to the pans we mainly went there because my niece likes to eat the macaroni no macaroni was never put on the bar we were there an hour and a half All their food was disgusting we asked to speak with a manager there was no manager to speak with we were told there was no manager there so to me this is poor management of a restaurant letting it go to the ground The gentleman that was cooking the steak cooked at the way my husband liked it that was the only thing that was actually good even waitress was very rude and disrespectful we probably will not be returning to this location I have lived in Tennessee for about 13 years now I have ate at this restaurant two other times I've had the same experience every time I've been up there I don't understand why somebody would want to run a restaurant down in the ground I am a certified cook myself anything I ever put out the window was always professional looking if it wasn't the way I would eat it I sure wouldn't put it out the window to serve it to somebody else I feel like the company might need to get on top of whatever is going on I've read some of the other reviews on here just sitting here shaking my head but I had the business like that I would make damn sure all my food come out good it was fresh and it was tempt I was also sitting there just paying attention no temperatures we're taking on the bar either that is something you're supposed to do is temp the food especially with that much food going on the bar it should be tempt anyway to the bottom of the fact is we even ask specifically when the macaroni was coming out we were told they didn't have none ready I know me being a certified cook you cook the food in the oven you put it from the oven and then you put it in the hot box and you rotate the food to the bar if it don't look good to serve you take it and remove it and do away with it or if you got some left over in your other pan and it's still good you remove it from the bar put an empty pan and place of it where nobody gets burnt take it to the back put the rest of it on top of the fresh I think everybody that works in a restaurant should have to go through a class of how to rotate their food and how to make their bar look good I ran a bar for many years and I probably will not be going back to Golden corral and less things change and I start seeing better reviews I have never had service this bad we spent $94.84 at this restaurant too bad they don't have a button on that card reader to reimburse our money I would have loaded my family up and took my business elsewhere

I ATE AT GOLDEN CORRAL 4TH JULY 2023. FOOD WAS AWFUL. MANAGEMENT IS AWFUL THEY SERVE DAY OLD FOOD THAT IS NOT FRESH. I GOT A PIECE OF BAKED CHICKEN THAT WAS PUT FRESH ON THE BAR. CHICKEN WAS DRIED OUT AND AWEFUL. FOOD WAS COLD. I SAW WHAT APPEARD TO LOOK LIKE BBQ RIBS ALL MUSHED TOGETHER AWFUL LOOKING. THIS RESTURANT PROBABLY GO OUT OF BUSINESS BECAUSE FOOD SERVICE MANAGERS LACK RESPONSIBILITY IN RUNNING THE RESTURANT. THEY DONT CARE IN HOW THE FOOD SHOWS Its PRESENTATION. POOR QUALITY ME AND MY FRIEND USUALLY EAT AT THIS RESTURANT IN WALDORF MARYLAND 3 TO 4 TIMES A MONTH. WE CAME TO THE DETERMINATION THAT WE WILL HAVE OUR LUNCH ELSEWHERE. THERE SEEM TO BE VERY LOW QUALITY OF SERVICE WHEN SERVING THE PUBLIC. MANAGERS JUST DONT CARE

This was the first time in about 2 years since my wife and have eaten at the toledo ohio golden corral and it will be our last. All the food was cold over cooked and tasteless. The fried chicken tasted like deep fried chicken skin no taste and cold,the mac and cheese was mushy with no taste,the meatloaf used to be my favorite but having it today I wouldn't offer it to a homeless person. Come on golden corral let's got back to the good food that makes people want to eat and your restaurants not make them never want to come back. And it's not only me with this rant there were 4 older ladies seated next to us who were complaining about the same thing, no taste and cold.

I have eaten in Richmond, in Golden Corral several times. Every time (and I mean every), my pancakes are burnt. Ordered Meatloaf once, but it came with INSTANT POTATOES. Now the chain has gone woke, and I have said GOODBY.

Went to Golden Corral on yesterday (3-18-23). They LIED, none of the rooms were booked. This was at 2pm central time/ Horn Lake MS. No one in line and the doors were locked. WHY, hardly anyone inside. Dish washer broken, no plates, no silverware, no food out to eat. After being inside 45mins. Then when leaving they had the doors locked again. Only about 15 customers inside. People waiting outside in the COLD about 45 mins. Management got the doors lock, standing around BS and talking. Most of the servers outside smoking and chit chatting on their phones. Just think if I had those buses to come there on yesterday. All those people from NC would've been standing in the COLD. The come inside to COLD FOOD. I made a promise, I will NOT RETURN. Especially after being LIED too about the rooms being all booked with parties at 2pm. My family (10) and I ate in one of the booked rooms. It was 3 other sets of people in this same room. 👎🏾👎🏾👎🏾

The location of Golden Corral in Rockford Illinois has almost hit bottom. Since the Covid transmission has again increased, one would hope that restaurants would take proper precautions. Not at Golden Corral!! Cashier on entering has not learned that "under the nose" masking is useless. The manager wore his mask under his lip. Our waiter was asked to properly wear his mask if he continued to come to our table obviously did not know how to wear it, as several of the other servers didn't know either. The clincher was that the grill guy took his mask off completely! This is the second time that I have seen this lack of concern for the health of others at Golden Corral, and I can't figure out if the people are that ignorant that work there, or if the executives at the top just do not care? Regretfully, no more visits to any Golden Corrals from now on until it is safe to do so.

This location exhibits prejudice behavior. I've never experienced such out and open discrimination at a restaurant. Two ladies and myself were waiting at the grill area for burgers. The employee that was grilling the burgers, only served the lady that was the same ethnicity as himself. He purposely did not serve me nor the other lady, which were of another ethnicity. The manager and supervisor had to get involved. Knowingly, they kept him on the grill. This should of never have happened nor tolerated.