Golden After 50Reviews of goldenafter50.com

Response from Golden After 50Jun 17, 2024

Hi Kenneth, First, thank you for being a loyal customer since 2022. We are glad to hear you had a good experience with our products but are saddened to see you have not had a good experience with us. Upon a quick review of your account, it appears the last time you spoke with an agent was March 2023. We do apologize if you were unable to get through to an agent on the phone recently. With that said, we are very sorry to hear about your current financial situation. A member of our customer service team will be reaching out to you today to help you with your account. Should you need any further assistance, please email [email protected]

Response from Golden After 50May 29, 2024

Hi Alexander, First and foremost, thank you for being a loyal customer since 2021! As you are a Subscribe & Save customer, we send out an email when to expect the next order and the date in which your card will be charged for that order. With that said, we were unable to charge the card on file for the last order and therefore unable to send the order. We have attempted to reach you via email and phone, with no luck. If you would like to continue receiving our product, please contact our customer service team at [email protected] or call us at 1-800-351-6106.

Response from Golden After 50May 26, 2024

Hi Frank, First, thank you for being a loyal customer since 2022. Per review of your account, we sent you a pre-bill notification of your recurring shipment on 5/12/24. As requested, your recurring subscription was cancelled on 5/13/24 and you were sent a confirmation of cancellation email. We have not charged your card nor have a shipment recorded for you since December 2023. With that being said, we do feel this is an unfair rating given that our customer service team cancelled your subscription as requested and in a timely manner. We would greatly appreciate if you update this review to accurately reflect your experience with us. Thank you.

Response from Golden After 50May 14, 2024

Hi William, First, we’d like to say thank you for being a loyal customer since 2021! We are sorry that your last experience with us did not meet your expectations. Per review of your account, you were charged on May 6th and your order shipped out on May 7th. You should have received a shipping confirmation email containing your tracking information on May 7th. Sometimes these emails go to Spam or Junk folder instead of going to your inbox. Please add us to your contact list to avoid emails going to Spam or Junk in the future. Per review of the tracking information, your order was delivered yesterday, May 13th @ 11AM. Update: Our customer team reached out to you last week and we are glad to hear you received your order. Please let us know if there is anything else we can assist with.