Gold RazerReviews of gold.razer.com

This company robbed me of a 200 dollar razer gold giftcard. I filed a police report and everything . Beware they are actively stealing from their own customers

Worst customer service I’ve experienced. They’re taking days to respond and ask the same questions over and over again. There’s no one to talk in chat agent. They don’t care if you lost your money cause it’s a gain for them. Total Scam!!

Did a transaction of $10.00 to razer gold for 200+ - 300+ diamonds on Mobile Legends. Send a email to them regarding the issue. replied me back with asking me to send them my transactions and ID. Did it multiple times already but they keep asking me to send them the same thing over and over again. BUY AT YOUR OWN RISK. some might be successful but some will not. Will not reccommend buying from razer gold if youre buying any game points from them.

I'm extremely disappointed and extremely frustrated by the lack interest in providing any customer support by razer gold. I purchased a $500 razer gold gift card for my husband as a Christmas gift. My husband is currently based overseas and so I scratched the card for him and sent him the codes. But the codes on the card were only 12 digits instead of the normal 14 digits code. So I tried to contact razer gold card customer service with the problem. I was hoping that they'd give me new codes so that my husband could enjoy the use of his Christmas gift. You see, I had a similar problem with an apple gift card recently where there were not enough numbers on the card that I purchased. The apple customer service investigated promptly, found that it was a manufacturer's error and sent me new codes within no time at all. So I did not expect this to be a problem with razer gold.... but it was!!!!! First of all, there's no phone number where I could speak to a human about the issue. There's no live chat either where one can chat with a human. The razer gold website tells a blatant lie about the "live chat " with a customer support representative. When I tried to do the "live chat" I discovered that I was chatting with a robot that's programmed to give certain automated responses regardless of your question!!!!! So frustrating. Some other "live chats" offered me an annual subscription of $89 to receive a quick answer to my question!!!!!!!! After some grueling digging around the razer gold website I finally found a link where I could submit a ticket with my complaint via email. I went ahead and submitted an elaborate description of the issue with my gift card including pictures of the front and back of the razer gold card as well as the proof of purchase in the form of the receipt. And I waited and waited. It took them 5 days to respond to the email. Now when the long awaited response finally arrived, it simply informed me that the codes on my card had already been used by someone else and therefore I had no right to claim anything!!!!! Obviously I was very confused. My card is sitting right here with me with the wrong codes on it. How did someone else use it and how did they do that???? My husband is unable to use it because the code doesn't have enough numbers..... so who is this other person who was able to use 12 digits in the place of 14??? Did the customer service representative even read my complaint? Did my complaint even reach a human or was I simply redirected to another robot that generated yet another automatic response??? Does anybody care??? Is there really a customer support team at razer gold card???? Or is everything done by robots??? I'm very disappointed and extremely frustrated and disillusioned by the nonexistent razer gold card customer service.

Scam ass company I lost $173 and no response from them. Shut their ass down

This happened twice with Razer Gold Card. I have been using their website for a while and never had an issue to redeem the gold pins, until last week. Whenever I buy a $100 card and try to redeem it, it says :"This pin has already been redeemed". Like what? When? Who? I checked online for reviews, I found many recent cases with the same issue and Razer company seems not to care about it or does it on purpose to scam people. A poor guy even lost over $1000 on their fake cards. After I tried to redeem the card and was faced with this error, I contacted them. Here is what their reply was: "Thank you for contacting Razer. My name is Annapurnam and I'll be your support agent today. Thank you for taking the time to share your experience with us and we appreciate your kind patience and understanding while we look into this matter. I understand that you are concerned regarding the PIN concern. Rest assured that we will do our best to sort this out for you. Pertaining to your inquiry, we would like to inform you that the PIN details 63988705599693 has been used. Please refer to the following date & time was utilized: Date: 23 Oct 2023 Time: (UTC+08:00) 03:57 As per checking, we can confirm the transaction 1229W24QATGT16964E109 was made on 22/10/2023 and the PIN was used on 23 Oct 2023. If you have any further inquiries, please get in touch with us, and we will be happy to assist you." I tried to explain to them that no one used the card and that it is an internal error. I even provided screenshots. They kept saying that the card was used. I feel like it's done on purpose, there is no issue, they just give you useless cards to steal your money. Now, a special message to the Razer company: "I Will be short. You have until November 1st, 2023 to refund IN FULL the useless card I bought on YOUR website. Passed this date, you will soon find out that you tried your luck with the Wrong guy... 1229W24QATGT16964E109 You know how to contact me."

A horrible card I I have lost $800 there is no customer service nobody to talk to Albertsons where I bought it doesn’t wanna know anything they said their card was activated and it’s not it’s just sitting there. Nobody could tell me how to fix it don’t use razor gold card for any reason.

I have always used Razer gold card without any issues until last week. 2 numbers were not visible on the pin and when I tried to use it it said error. I reached out to the customer service department which is an email or chat you can’t call them and I sent them a picture of the blurry numbers receipt of purchase and all they said it was activated. I told them it read error… to no avail… I lost all the money on the card… be careful if you are purchasing any cards.. if something is wrong with the card you will not get back your money! Use someone else reputable that will value and understand your issue.