GoflexReviews of goflex.com

Flex Moving And Storage is the worst moving company I’ve ever had. The movers were lazy and ghetto. They broke my glass tv stand in my buildings elevator and swept the glass through the elevator doors. Which caused the elevator to break. They broke the leg to my dresser, and they broke my child’s tv stand. I called customer service right away during the move telling them everything that happened. They said submit a claim. I did and they denied my claim and didn’t pay for anything they broke. One of the movers also kept my key fob and never returned it.

Flex Moving and Storage is hands down the worst company I’ve ever dealt with. I hired them to move a three-bedroom apartment in Miami. They charged the full amount upfront days before the move—and then never showed up. No movers. No call. No email. Nothing. I had to hunt them down myself just to find out what happened. When I finally got someone on the phone after being left on hold for 10–15 minutes at a time, the excuse was that their moving crew had “called in sick.” That was it. No apology. No accountability. No solution. Even worse, they refused to acknowledge any refund at all. Let me be crystal clear: this is a company that will take your money in full, fail to provide the service entirely, and then act like that’s your problem. That’s not a mistake—that’s either gross incompetence or outright bad faith. Every interaction was a complete shit show. No one took responsibility. No one followed up. No one cared. Just endless holds, vague excuses, and stonewalling. I’ve since had to file a dispute with my credit card company because Flex Moving and Storage made it impossible to resolve this like a legitimate business would. If you’re considering this company, do not make the same mistake I did. They are unreliable, unprofessional, and completely indifferent once they’ve taken your money. There are plenty of moving companies in Miami—this is one you should actively avoid unless you enjoy wasting time, losing money, and dealing with total chaos.

Big Scam. They have no clue what they are doing and will post unauthorized charges to your account. I ordered a truck to show up and moving me from one storage location to another in Atlanta. The truck (actually it was a storage container they brought) shows up on time (workers did not show up on time) but the truck/storage unit was too small for my move so they said they would bring another one after this one was finished and loaded. So after it was loaded (and I had to help as the supervisor never showed up) we had to wait for the 2nd container to arrive so we could finish. The driver shows up with the 2d unit but he does not want to pick up the first unit, as he does not want to drive the 15 miles to deliver it. So I have to call and call to keep telling them what is going on. We probably ended up sitting around for 2 hours waiting on the company to get their act together and in doing so they end up charging me for their mistakes. This company has no clue what they are doing and hires day labor with no experience and very little communication. The entire experience ends up costing me $1,000 more than was quoted and they I am reporting them to the BBB...

I hired Flex Moving for a local move in January 2026. I received a written estimate of $728-$923 for a move less than the equivalent of a one bedroom move. The job involved moving some items from my home to a storage unit just 7 minutes away, and bringing other items from that same storage unit back to my home. Very straightforward. The movers themselves were professional and did good work - they showed up on time, handled my belongings carefully, and reassembled my furniture as promised. Here's the problem: I was charged $50 deposit and $200 on Jan. 12th with $705.50 on move day, which was a litle over the quoted amount but I was fine going over a few dollars. Then THE NEXT DAY, without any warning, Flex charged an additional $487.50 to my credit card - bringing my total to $1,443. That's $520 MORE than the maximum estimate I was given. For a move where all locations were within 7 minutes of each other. At no point during my move did anyone tell me that time was running over or that I would be charged extra. N one asked for my approval. No one gave me the chance to make an informed decision about whether to continue or adjust the scope of services. I simply woke up to a surprise charge on my card. When I called to dispute this, I was told to email their billing department. I requested escalation to management but was directed back to the same billing team. There was no accountability and no willingness to acknowledge that charging a customer 36% over their quoted maximum - without real-time communication - is unacceptable. If you hire Flex, understand that your quote may be meaningless. You could be charged significantly more with no warning and no opportunity to consent. A reputable moving company communicates with customers during the move if time is running over - Flex does not. I cannot recommend them.

I contracted with Flex for a 2 part move, they arrived over an hour late, wrapped my 3000.00 inner spring mattress in a film, which caused permanent damage to the mattress. They charged me an additional 2 hours after refusing to complete the second portion of the move, literally leaving me stranded to find another mover at 4:45pm the day before New Years Eve, costing me an additional $600.00. When I logged into my email to submit the damage report and complaint, I discovered that Flex recalled every email communication that was sent to me. MY ADVICE IS TO BELIEVE THE NEGATIVE REVIEWS AND THE EGREGIOUS ACTS THAT THIS COMPANY DOES!!!!! I HAVE CONTACTED THE STATE ATTORNEY GENERALS OFFICE, AND EVERY OTHER REGULATORY AGENCY TO HOLD THEM ACCOUNTABLE!

Avoid at all costs—Unreliable, dishonest, and zero accountability. I strongly urge anyone considering Flex Moving and Storage to look elsewhere. My experience was a nightmare defined by a total lack of communication, property damage, and a deceptive claims process. The No-Show & Lack of Communication: After a phone confirmation, Flex simply failed to show up on my scheduled move date (Nov 2nd). They didn't call; they just didn't appear. I had to call over a dozen times before someone finally told me they had unilaterally "rescheduled" me. I was left in a packed house with no furniture, forced to spend my own money ($164+) on a U-Haul just to have beds to sleep on at the new house. Property Damage & Incompetence: When they finally arrived two days late, the service was reckless. They dropped a $4,000 refrigerator, causing significant damage, and snapped the leg off a kitchen chair. Despite their "Veteran discount" promises and professional front, they treated my belongings, time, and me with zero respect. The "Crickets" Claims Process: Filing a claim was like shouting into a void. For months, my inquiries were met with total silence ("crickets"). I eventually had to call from a different phone number just to get them to answer. They tried to hide behind Florida’s $0.60/lb law to avoid paying for the thousands of dollars in damage they caused. Dishonest Resolution: Even after the representative promised a small $380 settlement for the inconvenience and damage, they failed to pay it. It took a formal complaint to the Better Business Bureau and the Texas AG for them to finally send a measly $200, which they labeled an "oversight." Petty and deceitful: Flex demonstrated they were intentionally screening my calls. In the end, they only offered a tiny percentage of what they should have, and called it a good-faith attempt. One could only surmise their bottom line excludes integrity.

My daughter recently used Flex moving in Spring Hill Tennessee on a very short move to another location. Her king size sleep number bed frame was dropped and broke, Four month new washer was damaged along with other items. The supervisor arrived and began cursing at the workers and they cursed right back in front of my daughter and a 5 year old. They missed two dressers during all the yelling and then wanted to charge full price to go back. They were given videos and pictures of the damage and took 4 weeks to give a refund of $195.00 that does come close to damage the movers did. Michelangelo with claims was sent a written cost from sleep number of a cost of $399.48 to replace the broken section and he did not care. All the cursing in front of customers was extremely unprofessional and should not be tolerated.

Avoid using this company! There were SO many issues! 1. They did not honor the original quote - said original salesman made a mistake and was no longer with the company. Increased the transportation fee by $150! 2. Poor communication - was always "transferred" or had to leave a message and no one ever returned calls 3. Showed up late on day of move 4. Brought a trailer that was way too small & wouldn't accommodate all of my items. 5. One of the movers was brought in from a temp agency and had never moved furniture before. The two movers argued constantly. The temp agency mover left in the middle of the job. Remaining mover had to wait two hours for a new crew (with an additional needed trailer) to show up. He did nothing during this time, yet I was billed for two movers for two hours in which zero work was performed. 6. As they were unqualified, they couldn't figure out how to move a corner computer hutch down the staircase. They subsequently scratched the wood floors by scooting furniture without any type of blanket or protection. They put deep gouges in the wood floors, as well. Broke the top wooden step and damaged the sheet rock in multiple locations along the stairwell. 7. It cost $765 to repair all of the damages. Flex only reimbursed me $130 for the damages they caused! 8. Left a part to my bed frame in the driveway. Luckily, I saw it and loaded it in my personal vehicle. 9. Was quoted $981 but charged $1,481 PLUS the cost I incurred in damages. They claim to be the most affordable but not true in the end. Do yourself a favor and hire actual trained, professional movers even if it cost a little more!