GoflexReviews of goflex.com

A terrible business, do not use for any reason. They were actively harmful to our moving efforts. After confirming multiple times both before the day and on the day of our move, 6/30, we were left to learn over halfway through our appointment window that nobody was coming. Additionally, this information only came to me after calling them 3 times. Our arrival window was 2-4:30p. I called at 1 and 2:30 to ask if people were arriving, since nobody had reached out to us, and I was told to keep waiting. At 3:30 I reached out once again, and I was told that nobody would be coming. Nobody at any point reached out to me. We had scheduled a strict 4 hour window to move from 2:30-6:30 at my building and with our moving truck company, which flex knew about. We had reserved the loading dock, and we had a driver waiting on the truck while we loaded. Flex's 2 movers being there was absolutely crucial to getting everything done in our window. Due to their not arriving, we had to pay to delay our window while my wife and I tried unsuccessfully to frantically pack our entire apartment into the truck ourselves. They still have not refunded us or answered our email, this happened multiple days ago. 0/10, do not use for any reason.

I had a terrible experience with Flex Moving & Storage and would strongly caution anyone against using them. I booked and paid for their labor-only service for 3 movers for 2 hours. Only 2 movers showed up. That is not a minor issue — that is Flex failing to provide the service I purchased. Because Flex was short one mover, the unload took 2.5 hours instead of the 2 hours it should have taken. Then, instead of owning the mistake, Flex charged me extra for the additional time caused by their own staffing failure. That is ridiculous. They sold me a 3-mover service, delivered a 2-mover service, and then billed me more because the understaffed job took longer. In other words, Flex failed to provide the labor I paid for and then tried to make me pay for the consequences of that failure. When I disputed the bill, their response was even worse. They told me I needed to provide “documentation” proving only two movers were there. Apparently the customer is supposed to stop in the middle of a move, create an evidentiary record, and prove the company did not send the crew it promised. Flex should have its own dispatch records, check-in records, time records, GPS records, or basic internal documentation showing who actually showed up. Instead, they pushed the burden onto me and acted like no adjustment would be made unless I could prove the absence of the third mover they failed to provide. The two movers who actually showed up worked hard. This review is about the company, not them. Flex’s handling of this was unacceptable from start to finish: understaffed appointment, longer move, extra charge, no accountability, and a dismissive billing response. I would not use Flex Moving & Storage again, and I would not recommend them to anyone.

Absolutely horrible experience from start to finish. I honestly can't think of a single thing that went as promised. I scheduled two movers to arrive at 8:00 AM. On the morning of the move, I got a call saying they wouldn't arrive until around 12:00 PM. Then, at 11:00 AM, only one mover showed up and told me they weren't sending anyone else. I immediately called customer service and was assured that a second mover was on the way. The second mover didn't arrive until 1:30 PM, and as soon as he got there, the first mover left. I was left to do all of the heavy lifting myself while still being charged as if I had hired two movers the entire time. When I contacted customer service again, I was told there was nothing they could do. It then took me seven straight days of phone calls, multiple managers, and constant follow-ups just to get refunded for the second mover I never actually had. Apparently, only their "billing department" can adjust charges, and there is no way to contact them directly by phone, so I was forced to sit and wait while they decided to respond. This company completely wasted my time, caused unnecessary stress on an already exhausting moving day, and then made me fight for over a week just to correct their mistake. I would not recommend them to anyone. Save yourself the frustration and use a different moving company.

³I recently moved with flex. I was quoted 4-5 hours with a detailed bill of lading for the job and 3 movers. Only 2 showed up with a trailer so small it took 2 trips and 7+ hours. Then there was a huge amount of damage which the company only wanted to compensate a minimum legal amount of $400 for $1000 or more in damage. Do not use this company. Email sent again following up on comment

Update: I will keep this short and keep the below review in place. I’d like everyone here to know after a month (their team claims 7-10 business days resolution) they are offering a whopping $84 in resolution. After damage to the couch, walls, floor and treadmill. They will send you movers who can’t lift the items without your help, damage your property, then reimburse you next to nothing and cite all their “terms” and “policies”. Please do not ever hire this company, you are better off getting a couple friends and feeding them pizza. Save your money, save your time, save the stress, they don’t even realize when they’re wrong or how to right their wrongs and they are not interested in doing so. My moving window was 8am-11:30am I requested they be there early, they showed up at 10:40 and stayed in the car another 7 mins. They dragged our furniture, scratched our floors, scraped paint off walls, damaged furniture and couldn’t actually lift and move most of our large furniture without asking me for help. I was refunded only $59 for my move… still waiting on the damage claims resolution. This is not what I expect when booking a moving service and this is definitely not the resolution I was hoping for. Flex needs to vet their movers and verify they are capable of actually lifting and moving furniture and have appropriate tools for doing so without damaging someone’s house. Please avoid Flex Moving services, they will break your things, damage your house and not move all your things effectively while providing lackluster customer support.

Ok no that’s it gonna work. The first mover got there at 9am the second mover did not show up until after 10. The first mover stated there should have been 3 movers and only 2 showed up late. My sister observed the second mover smoking marijuana in his car before he came to our door. They broke a lamp and blamed it on the wind. My sister had to go to Walmart to buy tools to get the washer hose off. your movers told us just to buy another one. Totally unprofessional and it’s NOT MY fault they ran over. It was a one bedroom apartment and because of your employee incompetence it took longer. I have been waiting for you to resolve this. I will take further action if need be.

DO NOT TRUST THESE CONS AT FLEX. They showed up with a small tow behind trailer (not a full size truck) towed with one of the movers personal pickup so automatically the job took multiple runs to storage and longer than it should have. The moving guys I liked and they did ok (however someone reeked of Marijuana) Prior to the job I agreed verbally and clearly that I wanted an hourly move rate. FLEX asked me to give them an estimate of how long it would take. To help them manage their time I said up to 6 hours (at the most) but most likely much less. First, they called me in the middle of the move to try and get the bill paid in full before any items were moved off the truck (basically extorting a full payment). Don't they have any idea how stressful the move is? I was literally unloading (because I also helped) when they called. Then wanted to verify the move was almost done (so it took 3 hours). FLEX said they would bill me for the whole 6 hours and said "that's what the contract reads". I said that's not what I agreed to and if you are charging me a full 6 hours regardless than I can find another 3 hours of moving because I have other stuff I can move. "no sir that's not what the contract states" What!!! I hired you hourly!! They acted as if they finished a 6 hour job in three hours and therefore could bill for the full 6. The moving guys were even talking about their next job that day so basically I paid them for 6 hours and (I think) they went on to bill on another job! All I can say is take the two hours and read the contract carefully and disregard any verbal understandings. Follow up...after they saw this review they replied to reach out to them even though I already did and they denied me any refund. They also pointed out they charged me almost a $400 travel fee which is about 3X the going rate for an hourly move with 2 guys. So thanks for pointing that out. WARNING LOOK AT ALL THE DOCUMENTS

I am disabled and had to emergency move my apartment in Miami FL due to a flood and i paid Flex Storage because they said while I was staying with friends waiting for my apartment to be fixed they had a lot storage to hold my items that I could access anytime during days. They never told me where my 2 storage units where located. I have been homeless , on housing wait lists since 2023 , over paying the flex monthly fee , now that I have a need to access my storage , they are DENYING me access and saying they can only drive my units to me at a FEE and cost for miles , instead of letting me bring my items to the location and put something in storage. As I was originally told I would have day access , I am disabled and still homeless staying at varying locations north of Miami. I have emailed Flex and spoken to 2 office people including a very unhelpful "supervisor". This storage unit service is deceptive , over priced, and takes advantage of disabled people and homeless situations. I am dealing with the worst situation and the sales pitch was how easy they would make it for me and now its more fees and more difficulty and refusing to let me access my personal items without paying a fee to them. I dont even have a home or a place for them to drive my units too so they are refusing me access to my units. Absolutely do not trust this company. Who knows where the "secure lots" are as we have zero access to our items once they leave for storage.