Daniel A.
When I wrote a review of your business…
When I wrote a review of your business on a Google review, I mentioned how I was upset that your driver had smoked in the car with my dogs. Then, your response was to comment how some people are “allergic to smells?” What I didn’t mention was that my dog has had a lung issue before. And now because of him being in a smoke filled car, he has had a lingering chronic cough since that transport. It has been at least 6 months since that incident and we (and the vet) have been treating him with various antibiotics, steroids, anti-inflammation medications to try and solve his condition. He coughs at various times throughout the day, but primarily every night. It’s a long raspy cough that wakes us up in the middle of the night, feeling terrible for the poor guy. Then I think about your response to my Google review and wonder if you were indifferent to just us or if you are that way to every customer.
Response from Go Fetch Pet TransportDec 26, 2025
We are very sorry to hear about your dog’s ongoing health challenges and understand how difficult that is for any pet owner. Go Fetch Pet Transport enforces a strict no-smoking policy in all transport vehicles. When concerns about odor were raised, the issue was addressed directly with the driver, and it was made clear that any violation of this policy would result in immediate removal from our service. This standard applies to every transport and every client. While we empathize with your concerns, we are not able to determine or attribute medical causation. As a transport provider, we must rely on documented information and veterinary guidance. We regret if any prior wording came across as dismissive. Our commitment remains unwavering: USDA-compliant transport, enforced safety standards, and the wellbeing of every animal entrusted to us. — Go Fetch Pet Transport