No issues playing really (not alot deposited) until I received a text straight after the last time playing and when I gave them the evidence, their response seemed like they wasn't bothered. They didn't care about looking into anything. The message was from an 07700 number. The context indicated that it was from my bank.. my account is now closed (that was the only thing they actioned) but what's even more concerning is that the text in question is no longer on my phone...how? lucky I took a screenshot
Response
Thank you for contacting us.
We will go ahead and close the account but rest assured our
team does not leak any
information from our side.
Offering the most cashback rewards online!
Customer service care Support Team
...Offering the most cashback rewards online.. sorry? You've just closed my account so what's the need or benefit by saying that.. no sorry at all
PO
Paulo O.
encerram a conta e ficam com todo o dinheiro
I opened an account in 2024.
A week ago, I tried to make a withdrawal and got an error message.
I contacted the helpline, who asked me for the following:
Can you please provide us with a recent payslip (not older than 3 months), dividends paid out to you, or any other source of income, with some supporting documents?
And if you could also provide a bank statement showing where you get your payslip deposited, or dividends, etc, showing your name and address on the bank statement is also important
I sent the requested documentation and received the following message:
Due to our compliance team, the account has been closed.
No one tells me why the account was closed, they just close the account and don't tell me how to get the money back that I have there, which shows a very frivolous attitude on the part of the bookmaker.
For now, I am giving them 1 star and we will see what they say, because I have already sent them an email and they ignored it with an attitude that I consider arrogant.
Abri conta em 2024.
Há uma semana atrás tentei efetuar um levantamento e dava erro.
Contactei a linha de apoio que me pediu o seguinte:
Pode fornecer-nos um recibo de vencimento recente (com menos de 3 meses), dividendos que lhe foram pagos ou qualquer outra fonte de rendimento, com alguns documentos comprovativos?
E se também puder fornecer um extrato bancário que mostre onde o seu recibo de vencimento é depositado, ou dividendos, etc., mostrando o seu nome e endereço no extrato bancário, isso também é importante.
enviei a documentação pedida e recebo a seguinte mensagem:
Devido à nossa equipa de controlo de conformidade, a conta foi encerrada.
Ninguém diz porque a conta foi encerrada e encerram a conta e não me dizem como reaver o dinheiro que tenho lá, o que demonstra uma atitude muito leviana por parte da casa de apostas.
Para já avalio com 1 estrela e vamos ver o que respondem, porque já lhes enviei um e-mail e ignoraram o mesmo e com uma atitute que eu considero arrogante.
CH
Colin H.
Absolute scam BE WARNED
Absolute scam BE WARNED
CC
Chris C.
Stay clear can't withdraw
Stay clear can't withdraw
LU
Lukasz
PERFECT BETTING SITE IF U WANT TO LOOSE…
PERFECT BETTING SITE IF U WANT TO LOOSE YOUR MONEY 😆😆😆
DON'T GET FOOLED YOURSELF
THEY'RE THIEVES
RM
Rachel M.
I won £500
I won £500
Sent my verification documents last night and woke up today to my account banned and closed. No explanation given I'm gutted!!
JJ
JJ
WARNING
WARNING
Do not deposit with this casino, any winnings will be stolen by the casino and your account will be closed down if you are from the UK.
Customer services are very rude and do not care, I won over 3K and they closed down my account after I sent them the documents they wanted for verification.
They said I failed KYC which is impossible when I sent everything they requested and instead of contacting me asking for more information they just closed account and kept winnings to avoid paying out.
MM
Mr M.
Scammed me gave them verification…
Scammed me gave them verification documents and then they banned me when I have £900 winnings to withdraw stay away from this casino utter thieves but I will spend my life saving taking this matter to court so be warned god odds your not stealing from me.
Quick update. They sent me an email saying they have confiscated my winnings and will only return my initial deposit of £50 because they said I never sent them I.D they requested which is a lie I sent them everything they required they are a fraudulent casino who preys on UK players stealing information PLEASE DO NOT SIGN UP WITH THEM UK PLAYERS
Update. After several emails with their gaming commission and back and forth arguments they finally gave in and gave me my money I was owed however they only put £885 back in my account so they stole £15 but I withdraw got the money and deleted the account please avoid this company