David P.
2-weeks and not a peep
I ordered a sweatshirt on 12/6/23. The order went through quickly. I immediately received an email showing the processing of my order, along with a tracking number. The tracking shows a label having been created on 12/12/23. I emailed them on 12/17. Having received no response, I emailed them today - 12/19/23 - again, asking for an update, as I ordered this in plenty of time to receive by Christmas. I will certainly update and upgrade my rating, should I hear from the company and receive my order. Updated review - I have upgraded my review from 1-star to 4-stars, but left the old review above, so people could see the progress that was made. My package actually made it to my house on 12/23! It was very odd that it said it was delivered to someplace in Wisconsin, when the tracking showed it coming from my post office to my address. I was worried when it didn’t show up. The postal service had delivered it to the wrong address in our complex, so I had to hunt it down, but it was delivered on time. However, the product had a misprint on it. I contacted customer service and they responded almost immediately, saying they would send me a new item with the corrections, at no cost to me. The product - a sweatshirt - is of great quality and my wife absolutely loved the “MIMI” on the front, with all of the grandkids’ names on the sleeves. The only mistake was the “EST Year.” I had requested 2006, and for some reason 2021 was printed on the front. I am confident they will make it right and look forward to receiving the new product.
Response from godmerch.comDec 24, 2023
Dear David, We're sorry for keeping you waiting. Your order was delivered on December 23rd and we've sent an email to confirm the receipt of the package. Thank you so much for your patience.