godmerch.comReviews of godmerch.com

I went by the sizing and it seems to run small. They are super cute but ’m not going to be able to wear the sweatshirts.

This is my 2nd review. Seems to be an ongoing problem with this company. Lack of customer service. Lack of communication. If they would just keep the customer informed on what it is they're doing, then they wouldn't have so many 1 star reviews. I get it that sometimes a order needs to be split because one or more items needs more time to be created. Why not include a note in the first shipment letting your customer know that they will be getting a 2nd delivery? And also a follow up email wouldn't hurt. I too was missing part of my order. I emailed daily and received no response. I messaged the IG posts hoping someone would reply. This worried me because this was a Christmas gift and it was very close to Christmas. Finally someome replied to my IG message of all things to let me know that my order was on its way and I received it the following day. Very happy with the items,,, but the customer service needs major help.

Not very good communication on the status of my order, and when it shipped, and when I could expect to receive it

Update as of 2/28/24 - I received my order! It was as expected and all is well. I can attest this company is real, they just don’t have the best communication when it comes to timelines of response. Update as of 01/13/24: I have yet to receive my shipment or any confirmation of shipment. I received a request from Godmerch to write a review about the product, but I have nothing to review because I haven’t received anything yet. This is frustrating— I submitted an order 12/24, received email confirmation from Godmerch on 12/26 that it was shipped and received “FedEx” tracking number. I was surprised they had finished the order that quickly (custom embroidery order); however, when I check the tracking, it takes me to USPS which says “We were notified by the shipper to expect your package for mailing. A delivery date will be provided when USPS receives the package.” — so they have yet to ship it. I’ve attempted to contact Godmerch via their email twice and received no response. My card was charged and I’m worried this transaction was a scam.

I haven’t received my order yet and the FedEx tracking number provided does not exist and I have no idea where my package is. Christmas is on Monday and today is Thursday — I’m getting worried I won’t receive my order in time or at all! I don’t like not having a number to call. All I can do is email and hope for the best.

Familiar sounding from others. Ordered two items (two sweaters). And only received one. Several emails have gone unanswered. Will be disputing with my credit card company sadly. For the record the one I DID receive was of good quality at least. Appears ordering two different items in the same shipment stumps them. @@UPDATE@@. They did indeed send the separate item as they stated. Also of good quality. No complaints.

I ordered product from this site and the tracking number provided does not exist with FedEx. I have sent an email and will await a response. I don't like the fact that there is no phone number. UPDATE - less than 48 hours after posting the information above, I was contacted by the company and the order had been received. I stand by my request for a phone number, but they did what they said they would. I have upgraded my rating.

Same as many others 😭 I’m so so disappointed these were my top Christmas gifts for grandparents. Ordered said delivered but only received 1 item. I have emailed 2 days in a row with no response. Unfortunately I guess I’m going to have to dispute with my bank. Sucks because I honestly just want the sweatshirts I ordered. It’s too late to order from someone else 😔 UPDATE: I was contacted by customer service with another tracking number for the additional items. There is no delivery date yet so I’m unsure they will arrive before Christmas. When I ordered I made sure to order in time for them to get here before Christmas.