darla J.
Address Error on Godmerch
I’d been tracking my order since I received the number. I was hoping to get it by Mothers Day. Nope. Tracking says it set in one city for several days. Finally it’s out for shipping. It never arrived. I checked again and the package was immediately returned to sender for “failure to deliver”. It was out for delivery at noon and headed back to wherever at 1pm.I contacted the company the very day and their advice was to go to the post office to stop the return. We contacted the post office immediately. Apparently tracking was so far off that they apparently tried to deliver prior. Not the day that it was saying on tracking. They said there was no address. What?!? I had to put an address in order to have it shipped. I contacted company again. It took four days to get a reply. Their response was “we throw out returned packages but we can give you a 40% discount to reorder”. Why should I need to pay for an error on your end? You didn’t put an address on the label. $40 is a lot to keep dishing out. I’m now waiting for a reply which will probably be another several days.
Response from godmerch.comJul 20, 2023
We’re sorry to hear that your experience with us was less than satisfactory. We understand that you have choices when it comes to the products or services that you need, and we regret to have lost your confidence in us. Please know that we’re taking your feedback seriously and will use it to improve our performance moving forward. We hope that you’ll give us another opportunity to provide you with the service that you deserve. Thank you for your understanding.