CloveReviews of goclove.com

Terrible customer service. Shoes are not as good as claimed to be. It was also very weird that I couldn’t leave a review on their website. Seems very dodgy!

I have spent thousands of dollars on Clove shoes. I have at least fifteen pairs, if not more. I have actually spoken to a member of their team for VIP customer feedback. However, due to their shady shipping practices I will no longer be purchasing from them. If you spend at least $49 you qualify for free shipping. The kicker? You have to select free shipping when you check out. It automatically defaults to $11 UPS shipping. So every time you go in and out of your cart, you have to reselect free shipping. If you use PayPal to pay for your purchase it navigates you away from the site. Once you get back to your cart, you have to select free shipping again! You would think since you selected free shipping the option would have stayed selected, but nope! I don't mind paying for shipping. What irks me is that it seems like a very sneaky way for the company to get around paying for shipping. They pull you in with the promise of free shipping if you spend a certain amount, but you have to continuously select free shipping in your shopping cart. It just seems very distrustful and shady. In addition, customer service has been absolutely unhelpful and completely automated. I will not be purchasing shoes from Clove anymore.

DO NOT BUY FROM THIS COMPANY!!! Scammers! Thieves. A dress designed “linen” was 100% plastic and my money was not refunded.

Do not waste your money on these shoes. I ordered one for myself. I stand on my feet alot and I wore these shoes on my 12 hour shift, my toes and heels hurts with these shoes. Very disappointed.

Before I ordered the Clove Solo shoes, I reached out to Clove to guarantee that this shoe is slip resistant, as I work servicing restaurants with slippery floors. I was assured that, indeed they are. Well, indeed, they are not. I am 74 yo and I took a bad fall when these shoes failed me. Clove will not own up to lying to me and they haven’t made it right. They have no human customer support; they do, however, have inhuman customer support. To add insult to injury, they keep sending me promotional emails even though I have unsubscribed many times. Clove, you are liars cheaters thieves and I trust you will go to hell to be with your fellow “Clove”-en hoofed demons!

Clove shoes are absolutely Terrible! I ordered a pare well before Christmas as a gift, and it still took two weeks to arrive. When they finally arrived right before Christmas--It was completely wrong. I ordered a women's size 11 and received a women's size 7. That's not a small mistake, yet they offered NOTHING to make it right. No replacement, no discount, no compensation---Just apologies. Because of the error, I had to file a PayPal dispute, and PayPal immediately refunded me due to Clove's mistake. When I returned the shoe (I didn't need to)Clove still offered NOTHING for the inconvenience, the ruined gift, or the delay. I spoke with multiple representatives via email, all of which were slow to respond and essentially useless. Every interaction ended with "we're sorry" and zero action. This company has awful quality control and even worse customer service. I will never never order from Clove again, and I'm actively warning friends and family to stay far away. There are plenty of better companies that actually car about their customers-- Clove brand is not one of them.

I was very excited to try these shoes. They are listed as slip resistant which is important because I work in the restaurant industry 40+ hours and am always on my feet. I will spend 160 dollars for my feet not to hurt. The first day I wore them they felt good until I walked in the kitchen and I knew I would be unable to wear them. They are not slip resistant, they will not work for restaurants. I contacted customer service and a generated message was sent back that they are rated at ASTM and F3445 standards. I’m not sure what that means I just know I’m out over 180 dollars with shipping on shoes I will not be able to wear. So please beware NOT SLIP RESISTANT!!!

The worst customer experience. I ordered a pair of Cloves - they were too big so I mailed them back and got a smaller size. Those were too small. When I went to return them - I was told that their return window (14 days) was closed. To be fair, it was 3 weeks at this point but I had been hospitalized and wasn’t able to return them. They asked for photos of the shoes to confirm that they were unworn - which I provided. Then they asked for them again - and I provided them again. I was told the shoes were in good condition so I returned them. Today I received an email from Clove saying the shoes were unacceptable and I won’t get my money back. Apparently a pen (that was free - shipped with the shoes - that I did not ask for and was told to return with the shoes) exploded in the box. I was also told there was pet hair on the soles, which they said wasn’t a huge issue but they’re claiming there’s also lipstick staining on the shoes? I don’t even wear lipstick. So now I have no shoes and they still have my money. If they told me they wouldn’t have accepted the return in the first place I would have been fine with that - at least I could have tried to resell them and get some of my money back. But they wont give me the shoes and they wont give me my money and now I’m forced to try to get the purchase reversed via my bank - a headache I shouldn’t have to deal with. I don’t recommend buying.