GochirpReviews of gochirp.com

Ordered the product and heard nothing for a week. I asked to cancel. I was told I couldn’t. I asked again and received no response but an automated tracking email that still says the shipper is waiting for the item. With this much hassle just to try to receive the product, I can’t imagine how tough a return would be.

Ordered a product, they took my money, didn’t tell me it was out of stock for over a week, called to ask what’s up with product and they said “oh we were hoping to get a shipment in”. When I asked to cancel order they said I couldn’t. Asked for manager, suddenly I’m able to cancel my order…. Stay away, they are selling garbage to get HSA funds, they should be investigated

Chirp makes the Halo - which had I known the price of the add-ons required - I never would have purchased the original unit. While expensive but a good concept I used the Halo 3 times and realized that I had to purchase additional pads to use it - these pads unbeknownst to me were $7.50 each - to takes 2 to operate the unit. I wish I would have known - as each order for 4 pads comes out to 29.99... whether there is a discount involved or not - sometimes the product costs more with free shipping - sometimes the product costs less with more shipping.... What a joke wished I would have known but there are no other pads you can purchase and use and I am not going to buy additional pads every time I use it. I will put my Halo up for sale - I would not purchase this product again. Added 6/26/26 on Chirps response - No not within the 30 day so no recourse... 20 uses would have been phenomenal - but the pads did not last close to 20 uses about 3 then they stop sticking.... I stand by this review as you state if it's in the 30 day window - so I am SOL ..... pretty sad that the pads didn't work - like I said I am going to sell the unit rather than have to spend megabucks for each 3 uses. Stay away from the product - as stated good concept - but cost prohibitive!

Edit: their customer service in the reply is telling me to reach out to the same email giving me automated replies. My order number is 1306896. Please help. I made an order nine days ago and never received any shipping update (the website says orders should be processed within 24-48 hours). I’ve reached out to their help email and keep getting an automated response with shipping tracking that has made no progress and I can’t get in touch with anyone human. I live in the UK so I also can’t use their phone number. Really frustrated given this is an expensive product! Don’t recommend them whatsoever.

I paid almost $300 for the stimulator and extra pads. It was never delivered. Tacking showed it was delivered on the 4th of October but we were home all day. No package and no proof they sent it. I'm in the process of working with my bank. Beware, this company doesn't care, they just want your money

In the past we purchased the automatic massage roller, never had an issue with it and actually liked the product. This time around we purchased the Wireless Muscle Stim (Double) which is insanely expensive but yet we wanted to try the product. This time around I actually had to reach out to the company regarding a manufacturer defect issue (which the customer service acknowledged saying that they are aware that the adhesive pads do not actually stick )and that they are supposedly trying to update the formula. That being said it was extremely hard for me to get this product returned. They claim that you need the shipping protection which is an extra seven dollars on top of shipping cost in order to be able to return the product even if it's a manufacture defect. Which is actually not listed in the return information process. The product is not accurately described as they claim saying that the adhesive pads can be reused up to 20 times but on the contrary right out of the packaging they do not adhere to the skin and literally fall off if gravity is involved ( mind you we were very careful to follow all instructions of use and followed it exactly) which defeats the purpose of a wireless product. The pads literally just fall off and yet the company refuses to return the item. It took me over five phone calls and multiple emails to get a return started. They also charged me $10 for a return label. On top of that once the item was in fact returned it took them over a week and then another email regarding the return and a claim through the credit card company in order to get my refund for their faulty product. If I had known that the customer service was this bad I would have never purchased from them. Now they have lost me, as well as everyone in my family and anyone who I can recommend against purchasing from them as customers. Highly suggest you stay away from this brand because if you have an issue with your product they will try very hard to brush you off and ignore you. I also will be going to the Better Business Bureau to share my horrible experience because this is completely unacceptable for a brand to be charging this much for luxury muscle therapy products and provide zero service or backup for the quality. Please be aware that this company is not concerned about their customers. (Addition to that from personal experience I realize that they cherry pick the reviews that they post on their website so do not anticipate product reviews on their website directly to be legitimate. I wrote honest reviews for the product and none of them were posted)

Title: Horrible Customer Service – Ignored After Over a Week (Order #Chirp1153069) I placed my order on April 17th, and according to UPS, it's been stuck in San Ramon, CA since May 13th with no updates. I have emailed Chirp FOUR times — it’s now well over a week, and still no response. The only reply I got was from someone named Maddie over a week ago, saying they would follow up. That never happened. This is completely unprofessional and unacceptable. A company that sells products to "relieve pain" should not be causing customers this much stress. If you're considering buying from this company, be warned: If something goes wrong, they will likely ignore you. I’ve now filed a dispute with my payment provider and will be submitting a complaint to the Better Business Bureau. I will also post this experience on public review sites until I get a proper response.

I ordered the Halo - Wireless Muscle Stim (Double) and one week after placing the order I still had not received any type of shipping confirmation. This is where it gets good! I reached out to customer service and was told “ It will ship Monday expedited 3 to 5 business day shipping.” I waited until Tuesday and reached out again only to be told “ Unfortunately the Halo and Halo pads have been out of stock for some time.” That would have been great information to have several days prior! I replied to their email questioning why: 1) they let me place my order in the first place if they didn’t have the product to fulfill it and 2) why not mention this to me when I originally reached out. I received a reply stating “ The website clearly stated the Halo is Estimated to ship on the 16th, The reason why is because it was out of stock.” There is a couple of problems with this excuse: 1) the website made no mention of this when I placed my order 2) today the website states “ Due to High Demand, Any Halo orders placed after 1pm MST on 12/11 should Ship by 1/6” - the problem with this is I placed my order on 12/7 and there is no mention of it being “out of stock”. Wonder if that’s why the website didn’t mention delayed shipping when I placed my order. 3) Today is the 17th, my product didn’t go out on the 16th as originally promised. I wouldn’t be near as annoyed with them had they just owned up to their mistake in the first place.