GOBYReviews of goby.co

We’ve used Goby toothbrushes for years but recently my toothbrush has stopped holding a charge for more than a few hours. When I wrote to them about the problem, they promised a new one. That was mid-April, 2023. They told them they were having inventory issues and it would be here by 5/31/23 but it’s now 6/12/23 and I still don’t have it and they’ve stopped responding to emails. In the meantime, I also had an issue with my auto ship of new toothbrush heads. They too should’ve arrived mid-April but my card on file wasn’t valid anymore. I updated the info but still haven’t gotten new toothbrush heads. Again they blamed it on inventory issues and said they should ship by 6/5/23 but I’ve gotten nothing and again no response to emails lately.

Like everyone else here, we liked our Goby experience until the toothbrushes started malfunctioning. In this review, I am writing about the second and the latest experience with faulty toothbrushes. The first one happened about a couple of years ago: one toothbrush started malfunctioning almost immediately after we got it, but at that time, Goby replaced it under warranty fairly quickly. Fast forward: this time, we had two faulty and wobbly toothbrushes, and I contacted Goby about it. It took them a while to respond to the original email, saying that the toothbrushes would be replaced under warranty. However, as they never materialized, I started emailing them many times, only to get a reply about a month after my original email that the order for the replacement brushes was processed. Seven days later: no toothbrushes in sight, and no replies to my emails, so I concluded that this promising startup has fallen apart and that we should look for new toothbrushes elsewhere. I usually do not write reviews like this, but I do not want other customers to go through this miserable experience. It's a pity, there was so much promise in this product...

I’ve been using a Goby toothbrush for the past 5 years. I ordered new one just because my old one was looking tired. The new one came at the end of February 2023. After charging it for 24 hours, it wouldn’t power on. I contacted Goby who quickly answered with no problem, we will send you a replacement. I’ve yet to receive my new brush. I email their customer service every few days with NO response. Goby, I really like your product, but you have terrible customer service. Do better!

I, like everyone else, have had serious problems with receiving the replacement brush heads. It’s been 7 months since I received my last one, and I was scheduled to get a new one every 2 months. They keep charging me, but have stopped responding to emails asking where the order is. I was told a couple months ago during last correspondence that they would be shipped out in the middle of May, but guess what - still no brush head. Still no update. I guess they think just ignoring the issue will make it go away, but it won’t. I also love how they’re still selling toothbrushes when they know the people will not receive their replacement heads in a few months. They have pissed off a lot of people, and I am done with this joke of a company.

Almost immediately the battery wouldn't hold a charge. I notified them in January and was given some advice about making sure it was in the charging cradle for a full 24 hours. I followed the instructions. Then after a few weeks, it died. I was promised a replacement would be sent 4/30-5/10. I am still waiting. In the meantime I was charged for a replacement head that I never received!

Great toothbrush except... I had mine for about a year and it broke. It stopped holding charge and would not work. I asked for a replacement at the beginning of December. They tell me "it will be here in two weeks" but then there are delays. They promise a new date, again it's delayed. So now I've been 3 months without an electric toothbrush. Sketchy...

I really like the toothbrush - however, the company has some serious problems with shipping replacement brush heads. I always get charged right on time, but have had to contact customer service to find out where my order is. I’ve had issues with 3 separate brush head orders and not receiving them or the tracking number not working. It’s very aggravating to have to wait 2 weeks and contact the company every time. Currently, I am having the issue again. I may need to cancel if this continues. EDIT/UPDATE: It is now almost June 2023, and the last time I received a brush head was December. The company experienced an “unexpected” delay (that has been going on for 6 months). It is impossible to get your order. I’m knocking off a star because I am fed up. Just look at the IG page and the comments - GO ELSEWHERE.

Goby did not respond to 3 of my emails and when I tried to contact them on social media, they just deleted my comment. My comment was very tame and just mentioned that I’ve sent 3 emails with no response. On top of that, their user interface for canceling a subscription if you have multiple brushes is near impossible to understand. For reference, I work in UX for a living, so I’m not an idiot. But deleting my Instagram comment was the last straw for me. Update: Now 1 star. I did write a follow up comment on another post stating that they deleted my last comment and that was not going to look good for them. They deleted that one too. And THEY BLOCKED ME ON THEIR INSTAGRAM. Goby this is sad and not how you conduct business. I'm not some random person that is "harassing" you on social media. I've spent over $200 with you and my communications have been clear and nice. The last two were just public, but they were still respectful. Here are a few ways you could have resolved this with me: Responding to any of my emails, DMing me, responding to the comment and saying "hey morgan, there must be a miscommunication. reach out to us at this number or email and we'll get back to you", literally ANYTHING other than what you guys did. I am absolutely furious and doing a charge back for my last order.