GOBYReviews of goby.co

I am amazed at the bad reviews and wish I would have searched prior to ordering refills. My son received the Goby toothbrush at his orthodontist office. I tried to order two weeks prior to him leaving for college, 8/1. Goby help section shipping information shows that it ships next day if the order is submitted by a certain time. Four days later, it still shows Order in Process. I reached out to inquire TWO times before AJ responded with "Unfortunately we have experienced an unexpected transit delay in receiving our inventory and that is why your order has not shipped. It's set to ship between 8/10 - 8/15, and we did add $7.50 store credit onto your account so your next brush head is on us for the hassle." This response came on 8/7. By 8/9, I decided if it is this difficult to get refills, I will go back to Oral-B. I requested a refund. No Response. 8/11 I sent another email, still no response. On 8/16, no surprise, still showing Order In Progress. I filed a claim with PayPal requesting a refund. ***Update, as of 8/26/23, Goby never responded to the PayPal dispute and PayPal returned my money. Check these reviews and look at their Facebook page, this is a common occurrence. There are people who ordered refills MONTHS ago and never received their product!

Placed an order on 6/28/23. The money has been taken out however as of 8/14 I still haven’t received my order. I reached out to their customer support on 7/3 and was told via email on 7/10 that it should ship between 7/15-7/20. On 8/4 I sent another email to their support checking the status of my order. As of today (8/14) their “support” has been silent. I am beyond frustrated.

I like the toothbrush, but like so many others, I am unable to get the replacement heads. My first order was in April and by June I cancelled and got my money back from Paypal. This time I decided to pay with my credit card, so I ordered on June 26th. It is now August 3 and I still haven't received anything, even a tracking number. They charged my credit card immediately when i ordered, but no follow up since then. I emailed today to get a tracking number, but if I don't get a response, I will file a dispute with my credit card and go back to using my old electric toothbrush, that I was able to get replacement heads at Costco.

Received my new Goby toothbrush kit back in March of this year. I signed up to receive a replacement toothbrush head every 3 months. My first one was supposed to be shipped on June 14th. Have emailed them several times. Finally received an email saying my order was processing on July 12th. Today is July 18th and it’s still processing. How long does it take to put a toothbrush head in an envelope and mail it? Nobody answers their phone. You just get a message telling you to leave your email address. They appear to be in trouble based on all of the similar reviews here.

Same as others, I was promised a replacement toothbrush for my Goby that stopped charging. Not only did they never send it, they stopped responding to any of my email and voicemail inquiries. This is unacceptable customer service for a subscription-based product like this. I would not recommend.

The toothbrush is AWESOME. The customer service and refills are non existent. I wish I was able to get a refund for the 130.00 I spent on two toothbrushes that are useless without brush head refills. I have been contacting them for two weeks by phone and email with no response. They should be ashamed of themselves for taking people's money.

Ordered my replacement.toothbrush heads May 5th, still haven't received my order its June 23rd. The only response I've been given was on May 14th that said due to chain supply delays and that they had given me a credit on my next order I still haven't received my order yet. I don't want or need a credit for future purchases as I will not be ordering from this company again. Avoid this company like the plague.

I love my Goby toothbrush but cannot give a positive review due to the fact I can’t get a new brush head. The 1st auto refill was fine but my orders now say “proceeding”. This has been since Jan 2023 and it’s now the end of June2023. I’ve reached out to Goby without a resolution and also to my orthodontist who was given a response that it should ship a month ago. The brush is useless unless I can get a new brush head! Wish I could be positive but there no chance I could recommend this product at this time.