Gg
What a joke !!!!!
I ordered product two weeks ago. Never received anything I emailed & emailed. 3 days later they emailed back to tell me my package was lost and it was my responsibility to get in touch with there router for a refund an absolute joke this company. Could of at least sent a new package and I would of been satisfied, it’s the company responsibility to track down there packages not mine . Customer service was terrible. If I could give 0 stars I would .
Response from GobiotixOct 20, 2022
I am very sorry to hear that you did not receive your package. We try our very best to ship everyone's items as fast as we can, but unfortunately, things happen when a package is lost or stolen. This is why we partner with Route Package Protection to cover lost, stolen, and damaged items. Because you added Route to your order, your package was insured from loss, damage, and theft. We shipped you a new package and emailed you a new tracking number. If you have any more questions please do not hesitate to reach out at [email protected]