L. H.
Ordering woes
The first time I tried to order, I used a different valid credit card, but the system would not accept it after several tries. I tried to contact the customer service person via texting "conversation" but never did receive a reply so gave up. I came back later and used a different card which worked fine.
Response from GobiotixOct 27, 2021
Hello Mr. Hays, We apologize for your experience. We take security very seriously, and a major part of that is ensuring that orders are placed by the legitimate cardholder. This keeps our customers, and other credit cardholders safe. This is not a reflection on you as a shopper, and we apologize for the inconvenience. We understand that you have a number of options when making a purchase, and we’re sorry for this frustration. If you have anymore questions or concerns please do not hesitate to reach out at [email protected] .



