Jessica
Sincerely awful
Sincerely awful. I purchased two battery packs and a heating blanket less than a couple of weeks ago. The blanket was used for a total of 10 minutes indoors and handled gently. It immediately stopped working after 10 minutes. The light was flickering and it was obvious that there was a wiring issue. For this to be the case straight out of the package, it's pretty obvious to me that this product is very poorly made. Customer service didn't even care to comment and stated that the blanket could be returned so long as I had all of the original packaging. I hope I do. If not, how would that change the fact the blanket is defective? How would that void a return? That's wild to me. Also, there is a 30 day warranty. 30 days!! It's like they know this $250+ item is not expected to last more than a month. Guys, this company feels so scammy (which is usually when I TrustPilot - to warn others). Do not even waste your money.
Response from GOBIOct 21, 2025
Hi there, We’re really sorry to hear about your experience — your blanket absolutely shouldn’t have stopped working after only a few minutes, and we completely understand how disappointing that would be. It sounds like your blanket may have had a defect, which is not typical of our products. To clarify, Gobi Heat gear has always included a 1-year warranty on most heated and cooling products, plus a 90-day warranty on batteries. The 30-day window you mentioned refers to our refund or exchange period, not the warranty itself. Since your review, we’ve also made several updates to improve service and support: • Streamlined warranty and replacement process for defective items (no packaging required) • Optional package protection and extended warranty options for extra peace of mind • Expanded customer service team for faster responses Please reach out to us at [email protected] — we’d be happy to review your case and make sure you’re fully taken care of. – The Gobi Heat Team 🔥❄️