GOBIReviews of gobiheat.com

Response from GOBIDec 18, 2025

Hi Ed, We’re really sorry to hear about your experience and understand how frustrating this situation must have been. That’s not how we want anyone to feel when reaching out for help. Our team did request additional information so we could properly assist with the exchange and review what happened, but we were not able to complete the process without those details. We genuinely want to help resolve issues like this whenever possible. If you’re still open to it, please reach out to us at [email protected] with your order information and we’ll be happy to take another look and see how we can assist. – The Gobi Heat Team 🔥❄️

Response from GOBIDec 9, 2025

Hi there, We are really sorry to hear about the frustration you experienced, especially during hunting season. That is not the experience we want for our customers. Our team did reach out several times to connect and resolve the issue. Even though we were unable to reach you directly, we went ahead and processed a solution on our end to make sure you were taken care of. If you still have any concerns or have not received the follow up from our team, please contact us at [email protected] and we will be happy to help. – The Gobi Heat Team 🔥❄️

Response from GOBINov 4, 2025

Hi there, We’re really sorry for the delay — that’s definitely not the experience we want for our customers. It looks like your original shipment was sent out promptly but unfortunately got held up with USPS. To make sure you received your order, our team re-shipped the replacement battery on October 30th, and tracking shows it’s out for delivery today. Thank you so much for your patience while we got this resolved — we truly appreciate it. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 27, 2025

Hi there, We’re really sorry to hear about the trouble with your heated shirt — that’s definitely not the experience we want for anyone. We see that our customer service team is already in touch and helping to get this resolved. If your shirt arrived defective, it’s fully covered under our 1-year warranty, and we’ll make sure everything is taken care of as quickly as possible. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 31, 2025

Hi Pam, We’re truly sorry for how this situation was handled and for the frustration it caused. You’re absolutely right that this should have been addressed more clearly and resolved sooner. Our team will be reaching out to you directly to revisit this and make things right. We value your past support and want to ensure you feel confident ordering from us again. Thank you for bringing this to our attention — we appreciate the opportunity to correct it. – The Gobi Heat Team 🇨🇦🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re really sorry to hear about the trouble you experienced with your heated vest — and especially that the replacement had the same issue. That’s definitely not the quality or experience we want for our customers. It sounds like you may have received a defective batch, and we completely understand how frustrating that would be. Since your review, Gobi Heat has made several improvements to our product testing and return process: • Enhanced quality control to prevent repeat defects • 1-year warranty on most heated and cooling gear • 90-day warranty on batteries • 30-day refund or exchange window on most orders • Optional package protection and return coverage options that make return shipping simple and fully covered We truly appreciate your feedback — experiences like yours helped us strengthen our process. Please feel free to reach out to [email protected] and our team will review your case to see if there’s anything more we can do for you. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re really sorry to hear about your experience — waiting weeks for an order with no resolution is understandably frustrating, and that’s not the level of service we want anyone to have. Since your review, Gobi Heat has made major improvements to our shipping and customer support process: • Optional package protection for lost or delayed shipments • 30-day refund or exchange window on most orders • 1-year warranty on most heated and cooling gear • 90-day warranty on batteries We’ve also expanded our customer service team to ensure shipping issues are resolved quickly and fairly. Please reach out to us at [email protected] — we’d be happy to take another look and help make this right. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re truly sorry to hear about your experience — losing a package is incredibly frustrating, and we completely understand why you’d be upset. A missing order should never leave a customer feeling stuck or unsupported. Since your review, Gobi Heat has made major improvements to prevent this kind of situation: • Optional package protection on new orders that covers lost, stolen, or misdelivered shipments • 30-day refund or exchange window on most orders • 1-year warranty on most heated and cooling gear • 90-day warranty on batteries We’ve also expanded our customer service team to ensure every shipping issue is handled quickly and fairly. Please reach out to us at [email protected] — we’d be happy to review your case and see what can be done to make this right. – The Gobi Heat Team 🔥❄️