GoBankReviews of gobank.com

Poor customer service contact. Had my card less than 12 days and was charge a service fee which they didn't mention upfront when I applied for Uber Visa debit card thru Gobank.

I have been with GoBank since 2016 and never had any issues. All of the sudden on 7/24/2021 my card was declined trying to purchase food. I immediately logged on my account through the App and it stated my account was closed and to see my past transactions log onto gobank.com. I did not receive a notice or anything. Plus there was only a balance of $63.54 but I knew I was supposed to have way more money. I called customer service and was talking to a call center in India. The people were very hard to understand because of the accents. I asked them why my account was closed and that I was missing money. They told me there was an investigation due to fraudulent activity. The response about the missing money was they had to look into it because they only saw $63.54 but I was adamant that there should be more than $1500 in there. They transferred me to another agent and all she did was read off random transactions and asked if the transactions were authorized by me, which they all were. They told me before they could help me I had to email a picture of my ID to Green Dot to get verified along with an assigned case number and wait 2 days for a response. In the meantime I downloaded all my statements and added every deposit and subtracted every debit. The result showed that I should of had $1688.88 in my account plus the $63.54 totaling $1752.42. So on 07/26/2021 I called again to let them know what my balance was supposed to be. I went through the motions with them and after being transferred multiple times I found out that my case number had been closed because they claimed they could not see my ID. I never received a notice or email to sent another picture. The agent then gave me a new case number and to send my ID again along with a selfie so they can verify me and to waited another two days. In the meantime I kept monitoring my online account and on 07/29/2021 I saw that my account balance was at the correct amount of $1752.42. So I became excited thinking GoBank fixed the problem so I called them. Unfortunately that was not the case. The second case number that I was given was closed out as well, they told me it was not assigned to me???? I was livid to say the least and demanded to talk to someone who knew what was going on. They ultimately sent me to the "Corporate Office" which was still a call center in India somewhere. After being put on hold multiple times, she said that my account had been permanently locked and if I wanted my money back to have the sender of my last deposit to ask for a return. I told her that I made last deposit from my Cash App. my husband gave me money for our monthly bills including the rent. He sent it to my cash app from his bank in which I transferred to my account at GoBank. So she basically told me there is nothing she can do. I told her I would get legal help and disconnected the call. I do not understand how the government allows businesses to take peoples hard earned money. It should be illegal. I already put a complaint on BBB. I am in the process of contacting the Attorney General in Maryland and will contact my Senator. I will not stop until they give me my money back. Beware of GoBank a.k.a Go2Bank a.k.a Green Dot Bank.

My account was closed seven months ago without no explanation, I tried contacting the bank but I have been unable to reach out to them, I have $470 as balance, Gobank hasn’t emailed my check or allowed me to move my funds but they kept deducting monthly fees from my account, this is fraudulent , for months I have been trying to reach them but I can’t and they don’t have an branch.

bought a card from speedway that i never used with 350$ just for them to lock the account and steal my funds, no explanation from customer support whatsoever

An account was opened in my name with my SSN due to identity theft that occurred two months prior. Even though I have fraud alerts on all reports, they're frozen with personal statements, I have a police report and a report with the FTC, this company allowed an account to be opened with the information. To make matters worse, after I contacted them to get it closed, they refuse to send any kind of confirmation and don't flag any of the information in their system. This allowed the thieves to open another account without having to verify anything a month later, even though there was already 1 account under the exact same information that was supposedly blocked and flagged as potential fraud. To top it off, I was blatantly lied to multiple times, told contradicting information by different associates and treated like an idiot by most people I spoke to.

I am going to provide an update of GOBANK and its inexcusable practices. As I am going through my statements I am noticing many discrepancies. No customer will answer the phone, but they encourage people to call and speak to someone. When someone called me last week he also decided to hang up on me. I have a right to be angry. First, let me say I know they are stealing from me where they can, it's not easy to prove, but all banks do it. Recently I switched my bank to another, and they are not the portrait of honesty as they have been busted for theft so many times and are still in business, because the Government doesn't regulate or care. Bankers rule the world. So I will just use them for what I need them for, and extract my monies, at least I can walk in the bank, with GO BANK it's not possible. However what I have experienced is double transaction fees from ATMs, foreign fees for products I canceled that added to over 20 dollars. Recently a purchase in the amount of $9.68 was posted but no evidence of this item from a vendor was found. Yet I made a purchase two years ago in the same amount. Strange. They don't lock me out of my account so much anymore, but when they did I am sure it gave them time to mess with the numbers. What I don't understand is how are credits and debits in the same amount of balance, but 5 cents indifference? They have done this several months back to back. Also, I don't like how they create the statement starting from the middle of the month for example 02/17 through 3/18 there is something not right about that? It should be month to month from the 1st to the 30th give or take the extra day. They never answer the emails I send and if they do its an autoresponder, Once an item is posted I can no longer see the details of the post item itself, so again items can easily be turned around or deleted. And this is seriously questionable. I made a purchase and the vendor ran my card twice the charge showed up an hour later and the vendor thought it didn't go thru but when he noticed it did, he made a return. I spoke to him and he gave me a screenshot of the refund, however, the second transaction is nowhere to be found. It's not the only time this has happened. I have been dealing with so much theft since this virus took place, Honda Financial steals interest of off my "principal payments" they are not supposed to do that. Interest is only taken from an actual monthly payment. Today I picked up a package from a vendor and was given an empty packaged envelope, the person stole my underwear I purchased right from the bag and mailed the empty package. I have decided to pull back no more purchases I advise everyone to do the same. Only buy your food and rent and bills, pay for small items in cash, and use your debit card less. The more transactions you have the easier it is for banks to steal. Once a girl told me she worked for BOA they had a method to push overdrafts on people to take monies for fees. Everybody stop buying things you don't need seriously until the smoke clears... it's not going to get any better right now. Amazon, Aliexpress, and Banks are in theft mode, many packages are going missing and stuck on docks not being distributed because of this virus, so items are easily being lost and stolen. Please, everyone, stop buying stuff, let the banks and vendors take a hit. If you don't consumers will suffer more and more.

Prior to today, I would have given a 5 star rating. This was a game changer. On Friday, I had an auto dealership where I had some work done, charge my card over $250 After speaking to them, they reversed the charges and told me it should go right back on my card. It did not. Monday was a bank holiday so I waited until today, Tuesday. I contacted GoBank to inquire as to what was going on. After talking with a supervisor, I was told the money wold be held for 7 WEEKS! Wait, what??? That was there policy and it could not be changed. When I asked to speak with her supervisor, I was informed she would send an email and someone would call me to set up an appointment to speak by phone. REALLY?? Everyone has a phone. This is worse than bad. This must be criminal at some level. So my bank can bottleneck my money for weeks and I’m powerless to do anything. I’m done and you shouldn’t ever start!

Stay away. Worst bank ever. My account with $1900+ was blocked and I was never told why. Had to call them and wait 30 minutes on hold to find out why. They wanted documents (didn't email me about it, nor call or message). Anyways, I submitted them, still nothing. Asked on twitter, twitter people said to call the Corporate office. Called again, hold Again, hold Next day was lucky to get to talk to some person after 20 minutes. She said one of the documents wasn't clear, send it again. Ok. Why CANT YOU TELL ME THIS ON EMAIL OR SMS? Sent those again. Month goes by. NOTHING. Still nothing. My money is still stuck. They keep making excuses, send that, send this. I've sent everything they are asking for. They will never call you or email you. Just block your account and say bye bye to your money.