Online banking with GoBank checking account. No overdraft fees, free ATM network access, free direct deposit, pay bills online, deposit checks, mobile app
GoBank (gobank.com) has 57 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Banking & Money · Woodland Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
Banking & Money · Beverly Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
Showing 57 reviews with 1 star · Clear filters
pamela
I cannot reach a human being!!! And there is no email address for customer service either. Very frustrating! So I am tearing up this useless debit card. I activated it for Uber usage and the GoBank system does not recognize my card number or SSN.
Jon R.
Customer service sucks..I been declined while having money in account numerous times.. plus direct deposit is a scam..if job doesn't specify.. you don't qualify for overdraft..I like chime.. online banking
Alisha G.
The worst… this company will not be in business much longer!!! Karma is coming !!! You will reap what you sow soon !!!
John V.
Incompetence. Neglegent with no options to even try and understand there's grey areas and not just black and white. I wonder how many times the reps say sorry a day...
Alias S.
Horrid. Read the reviews and believe everything. Stay as far away from this chaotic cheaply built bank as you can. You've been warned.
DaPaRaDice A.
Go Bank allowed Avis Car Rental to charge the UBER debit card on multiple occasions and has now debited my account for close to $2000.00 for charges that I disputed twice because AVIS rental charged three of my credit cards without my authorization for car rental charges that were already paid twice on the same day! Avis would indicate that my transactions declined on my Citi Bank Credit Card and Chime Bank Card. I would reload the card and they would receive two payments on the exact same day! Go Bank has done nothing to resolve the issues except credit and than reverse charges that over draw the UBER credit card. Go Bank is taking advantage of their customers by utilizing the UBER debit card. Go Bank doesn’t help or assist their customers in any way whatsoever. If you have a problem with any merchant they will actually charge you double to fix the problem that preexisted! Go Bank commits fraudulent activities with overcharging their customers bank account and they are allowed to get away with bank fraud! I will never ever use their Green Dot/Go Bank Card for any purpose! I want my account refunded in full for the charges that were paid to AVIS rental fraudulently!
Mick B.
Closed my account. Suspicious activity. I sent money to my wife on her gobank card. Now they claim they sent back my direct deposit but my work says they haven't sent anything. My rent and car payment is extremely late. This has been going on for 3 weeks. Try to get a supervisor but they just hang up on you. We need class action lawsuit
Gail L.
They closed my account after I added the new card they sent me, truly did nothing for them to close my account but add the new MasterCard they sent me. Kept trying to verify whom I was after they sent me an email telling me to send them my Driver's License and I did. They still closed my account and told me the money I have in there the merchant whom sent it to me has to contact them to get my money?????? Of course my dasher app would never and so now I have to find a way to get my money out of this closed account. I told them to mail the money to me it is my money and they won't... Can you believe this?? And all I did was add there new card to my old one?? If anyone know what I can do please help??